JOB POSTING IS EXPIRED
Usher Supervisor/House Manager

Job Overview

POSITION SUMMARY:
Oversees and directs ushers during events while fulfilling event requirements as determined by the Events Manager.
MAJOR RESPONSIBLITIES
ΓùÅ Oversees and directs usher staff during events.
ΓùÅ Assists ushers and implements usher location rotation during events.
ΓùÅ Schedules usher breaks and relieves usher if needed.
ΓùÅ Handles customer complaints or emergencies according to established policies and procedures.
ΓùÅ Collects information and fills out appropriate reports. i.e., accident reports, event report, etc.
ΓùÅ Supplies information and assists patrons as needed.
ΓùÅ Consults/alerts Event Manager or MOD (manager on duty) when situation deems necessary.
ΓùÅ Performs other job-related duties as required.
ΓùÅ Nothing in this job description restricts management' right to assign or reassign duties and responsibilities to this job at any time.
WORKING CONDITIONS:
ΓÇó Ability to stand for long periods of time.
ΓÇó Must be able to climb stairs in restricted lighting.
ΓÇó Ability to move quickly from one area to another in a safe manner.
ΓÇó Flexible hours including weekends, holidays, and evenings. Some late nights/lengthy hours required.
ΓÇó Attend Five FlagsΓÇÖ meetings/training sessions relating to position.
ΓÇó Work hours are casual-labor, seasonal and non-guaranteed.
KNOWLEDGE, SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ΓùÅ Excellent communication skills required.
ΓùÅ Communicate effectively with guests, management and fellow workers.
ΓùÅ Stay calm under pressure.
ΓùÅ Neat/clean and well groomed appearance.
ΓùÅ Use radio devises.
ΓùÅ Comfortable in dealing with the public.
ΓùÅ High school diploma or GED preferred.
ΓùÅ Several yearsΓÇÖ prior experience in a customer service/supervisory role preferred.
ΓùÅ Certified in CPR/AED.