JOB POSTING IS EXPIRED
Usher Supervisor/House Manager

Job Overview

POSITION SUMMARY:
Oversees and directs ushers during events while fulfilling event requirements as determined by the Events Manager.
MAJOR RESPONSIBLITIES
● Oversees and directs usher staff during events.
● Assists ushers and implements usher location rotation during events.
● Schedules usher breaks and relieves usher if needed.
● Handles customer complaints or emergencies according to established policies and procedures.
● Collects information and fills out appropriate reports. i.e., accident reports, event report, etc.
● Supplies information and assists patrons as needed.
● Consults/alerts Event Manager or MOD (manager on duty) when situation deems necessary.
● Performs other job-related duties as required.
● Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
WORKING CONDITIONS:
• Ability to stand for long periods of time.
• Must be able to climb stairs in restricted lighting.
• Ability to move quickly from one area to another in a safe manner.
• Flexible hours including weekends, holidays, and evenings. Some late nights/lengthy hours required.
• Attend Five Flags’ meetings/training sessions relating to position.
• Work hours are casual-labor, seasonal and non-guaranteed.
KNOWLEDGE, SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● Excellent communication skills required.
● Communicate effectively with guests, management and fellow workers.
● Stay calm under pressure.
● Neat/clean and well groomed appearance.
● Use radio devises.
● Comfortable in dealing with the public.
● High school diploma or GED preferred.
● Several years’ prior experience in a customer service/supervisory role preferred.
● Certified in CPR/AED.