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Crisis Outreach Counselor

Job Overview

This is a non-remote position.

Flexible!

Your Responsibilities

As a Crisis Outreach Counselor, for Hillcrest Family Services in Dubuque, IA, your primary responsibilities include providing crisis outreach services for those who are experiencing a crisis related to suicide, interpersonal difficulties, or psychiatric problems. In addition, you will:

• Be responsible for responding to mobile crisis dispatches for scheduled shift
• Be accessible by telephone during all scheduled shifts for means to accept dispatch calls
• Complete 30 hours of department approved training or show proof of prior training within 90 days of hire
• Build relationships with key community partner, Law Enforcement, Clients, ect.
• Remain calm and professional in crisis scenarios

What You Need

• A mental health professional as defined in Iowa Code section 228.1, OR
• A bachelors degree with 30 semester hours or equivalent in a human services field (including, but not limited to, psychology, social work, mental health counseling, marriage and family therapy, nursing, education) and at least one year of experience in behavioral or mental health services, OR
• A law enforcement officer trained in crisis intervention including, but not limited to, mental health first aid and mental health in-service training, OR
• An emergency medical technician (EMT) trained in crisis intervention including, but not limited to, mental health first aid, OR
• A peer support specialist with a minimum certification of mental health first aid, OR
• A family support peer specialist with a minimum certification of mental health first aid, OR
• A registered nurse with two years of mental or behavioral health experience
• Must have a valid drivers license and have access to a reliable vehicle. Approved agency driver required
• Must have a working telephone
• Must be able to provide counseling to clients in community settings where the crisis is occurring

Job Specific Information

• Must work a minimum of 36 hours per month 
• On-call rates:
  • Weekday: $2.50/hour
  • Weekend/Holiday: $5.00/hour
  • Dispatch (receive a call, dispatched into the community, etc.): $30/hour

About the Program

Hillcrest Mobile Crisis Outreach provides 24/7 crisis response to individuals in Dubuque County.  Crisis counselors provide in-person crisis response to anywhere in Dubuque County the client may be.  Crisis counselors are trained in suicide assessment and crisis de-escalation.  Crisis counselors will also provide follow-up and linkage to additional resources.

About the Organization

Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. Were a place where compassion is commonplace. Where our passion soars and faith restores.

**COVID-19 Vaccination Not Required**