JOB POSTING IS EXPIRED
Member Advocate

Job Overview

As Member Advocate, you will be a key frontline representative to our members, pharmacies and healthcare providers regarding their pharmacy benefits. This position requires exceptional communication skills via telephone and written correspondence in addition to strong organizational skills. If this describes you, then we welcome your application!

Company Information

MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

Essential Job Functions

• Ability to navigate in multiple systems while interacting with members
• Ensure delivery of excellent customer service through communication and cross-functional teamwork with other internal departments
• Support the administrative and clinical operations of the organization
• Practical application of pharmacy benefit management, including pharmaceutical drugs and drug therapies
• Ability to demonstrate active listening and be able to handle difficult conversations

Position Requirements

• 1-2 years minimum of customer service experience
• Strong working knowledge of Microsoft Office products
• Must obtain certification as a pharmacy technician within one year of being placed in position
• Excellent customer service skills
• Work well in a team environment
• Must be flexible with scheduling (rotating Saturdays, evenings, and on-call scheduling)
• Must be timely and dependable

Location | Work Hours

• This position will be based at corporate in Dubuque, IA.
• Full-time (40 hours), hourly position
• Rotating Saturdays (9 am - 2:30 pm) and on-call hours approximately once every 5 – 6 weeks
• This can be a remote position or based at our corporate office in Dubuque, IA.

MedOne is an equal-opportunity employer. Job Offers are contingent on passing a background check and drug screen