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Warranty Administrator

Job Overview

Duties & Responsibilities:

• Manage the end-to-end warranty claim process for heavy trucks and trailers, including claim submission, documentation, credit entry and follow-up.
• Review warranty claims for completeness, accuracy, and adherence to manufacturer guidelines and policies.
• Liaise with each shop location and road assist to gather necessary information and supporting documentation for warranty claims.
• Communicate with dealerships, and manufacturers to resolve warranty-related inquiries and ensure customer satisfaction.
• Maintain accurate warranty records and documentation, including claim files, parts information, credit memos and checks.
• Collaborate with suppliers and manufacturers to facilitate warranty claim processing and resolve any disputes or discrepancies.
• Monitor warranty trends and analyze data to identify potential issues or opportunities for process improvement.
• Stay updated on warranty policies, procedures, and regulations pertaining to heavy truck and trailer systems and components.
• Assist in training dealership personnel on warranty claim procedures and requirements.

Talent Requirements:

• High school diploma or equivalent; additional education or certification in automotive or heavy truck technology is a plus.
• Proven experience as a Warranty Administrator or similar role within the heavy truck industry is also a plus.
• Excellent attention to detail and strong analytical skills.
• Strong communication and interpersonal skills to interact effectively with internal teams, dealerships, and others.
• Proficient computer skills, including MS Office Suite.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and the ability to work independently.
• Exceptional organizational and documentation skills.

Perks & Benefits:

• Full comprehensive benefit plan includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
• Paid Time Off earned within your first year.
• 160 Work from Home Hours after 1 year of service
• 401 (K)

About us!

For 80+ years, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature sensitive freight. Today, the organization runs two forward facing brands (Hirschbach & John Christner Trucking (JCT)) which generate a combined $1.2 billion in revenue and have become the 2^nd largest refrigerated carrier in North America.

The companies collectively provide the highest level of service in the industry and offer a breadth of services to our customers. Hirschbach & JCT have a tenured history paired with a future of growth and opportunity.