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Intake Specialist

Job Overview

Your Responsibilities

The role of the Intake Specialist is to provide assessment, treatment, psychotherapy, and referral to broad range of clients. This may include both severely mentally ill clients as well as those dealing with adjustment issues. This may include a variety of treatment modalities including individual, couples, family, or group therapy. Clients can range in age from young children to the elderly. Support and education are provided for the significant others of the clients as well. These treatments are provided in accordance with best practice and professional ethics and boundaries. In addition, the licensed therapist will provide case management services and crisis intervention as needed. The Intake Specialist will also:

• Contributes to agency mission, vision, and program philosophies by way of work product and professional behavior with both internal and external consumers.
• Participates actively in agency quality assurance activities including performance and outcomes review, case record review, stakeholder satisfaction review, incident review, and improvement planning.
• Demonstrates an awareness, appreciation and respect for diverse cultures and individual differences of clients and fellow employees.
• Establishes relationships and communicates with clients, caseworkers/probation officers, family members, and staff.
• Completes initial diagnostic assessments on all clients assigned to determine treatment needs and makes appropriate recommendations for treatment; annual reassessments may be assigned when necessary.
• Screen clients with mental health and addiction related screening tools prior to participation in integrated evaluations
• Assist clinicians in providing smooth client transitions, contacting referral sources, and requesting documents from community agencies
• Has attention to detail with proficient planning and organizational skills, prioritize and successfully meet the needs of clients seeking services.
• Demonstrates flexibility and adaptability to stress and ability to work under stressful situations.
• Completes other duties as assigned.

What You Need

• At minimum a Master's degree in a behavioral science or related field and a professional mental health license ( i.e. LPC, LMFT, LCSW) valid in the state of Iowa.
• Experience with trauma informed care and family/group therapy preferred
• A minimum of one year of experience working with children, families, and other individuals with behavioral health issues
• Strong clinical skills and knowledge of the treatment issues concerning children, adolescents, adults, and families
• Ability to work efficiently and effectively both individually and as part of a team
• Experienced with Microsoft Word, Excel, the Internet, and other software applications
• Proficient in ability to utilize a HIPAA compliant telehealth platform such as Doxy.me
• Effective oral/written communication and organizational skills

Competitive benefits package for full-time employees working 30+ hours a week:

• Health insurance (up to 79% employer paid)
• Dental insurance
• Vision insurance
• 401(k) with profit sharing and employer match 
• Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
• 10 paid holidays
• 80 hours sick time
• 2 wellness days
• Staff development and training
• Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
• Employer paid CEU's through Relias
• On-site primary care
• PerkSpot- employee discount program
• MeMD- virtual health provider for you and your family
  • Free talk therapy
  • $0 Telehealth/urgent care
  • Discounted psychiatry
• Employee assistance program
• Advancement opportunities

About the Program

A New Day Behavioral Health Walk in Clinicbelieves that access to services should be present prior to a crisis but are also trained to support our community members in a crisis response. We hope that our welcoming space will help to assist with crisis of mental health and substance abuse. As an alternative placement for voluntary crisis care, A New Day will help with diversion from emergency departments, inappropriate placement in and inpatient hospital units, and jail.

About the Organization

Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

**COVID-19 Vaccination Not Required**