JOB POSTING IS EXPIRED
Member Service Representative (Member Experience Development)

Job Overview

Are you looking for a career where you'll have the ability to help people and make a difference? That desire is all you need to make an impact and develop your career with Dupaco!  Bring your passion to improve the lives of others and we will do the rest in helping you achieve your career goals!  This is your chance to build a solid foundation for the first step on you journey as a Member Service Representative in our Member Experience Development Department.

What does it mean to be a part of the Member Experience Development Team? Be prepared to learn! This group is dedicated to providing the training & mentoring needed for you to become successful in helping members, while exposing you to a multitude of other career opportunities within Dupaco along the way so you can find your career path. If you want to experience what it is like to KNOW, SHOW, and GROW, join this great Development Team and let your Dupaco Journey begin!

You’ll be:

• Developing skills in the Member Service Representative role while working at various branches at Dupaco and experiencing different teams along the way 
• Receiving ongoing training, tools, and support to empower you to use your exceptional communication skills to engage and connect with members through our Teller line and new accounts desk
• Knowledgeable in a wide variety of Dupaco’s products and services to enrich the lives of our members through evaluating and identifying needs, offering solutions, and educating them about all that we have to offer
• Promoting a positive and professional image of the credit union
• Offering  multiple financial products and services to new and existing members while providing courteous, professional and knowledgeable service to increase member satisfaction and account usage

You’ll need:

• High school diploma or equivalent (i.e. GED)
• Strong customer service experience – some financial industry experience is preferred, but not required
• To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers
• Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
• Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
• Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals

***Starting pay for this position is $19.50/HR with incentive opportunities and a progressive benefits package.