JOB POSTING IS EXPIRED
Client Support Technician Internship

Job Overview

The Client Support Technician Internship will begin in May and end in August of 2024.

What You’ll Do & Learn
The Client Support Technician Intern will assist in setting up, maintaining, and supporting corporate owned client-level computer equipment installed and in use within the Colony Brands facilities. The role includes supporting hardware and software troubleshooting and helps manage support ticket requests assigned via a centralized ticketing system. In addition, you will be responsible for:
• Client hardware troubleshooting and repair
• Supporting ticket investigation and resolutions
• Software Asset Management tasks utilizing Snow Software Asset Management toolset
• Assisting with project effort to upgrade/redeploy Mobile Device Management tools and cloud based Microsoft Office products.

We are looking for highly motivated individuals to join our Employee Experience team with majors related to Computer Science and Networking & Security. Ideally you will have strong oral and written communication skills and the ability to work effectively with multiple personality type. Also, we are looking for:
• At least Junior Senior standing, recent graduates may be considered
• Cumulative GPA of 2.80 or higher
• Solid understanding of Windows Operating Systems (Mac also beneficial)
• Solid troubleshooting skills for client level hardware including desktops, laptops, mobile phones, tablets and printers
• Solid communication skills, verbal and written. Documentation and participation/contribution to team discussions will be part of the role.
• Experience with Microsoft Office, Anti-Virus Malware Tools and PowerShell would be beneficial for the role.
• Ability to work independently

This position is not eligible for remote work and would require you to work onsite in Monroe, WI for the duration of your internship.

Note: We do not offer immigration sponsorship for any position at this time.