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Patient Service Site Coordinator - Multi-Specialty Clinic

Job Overview

Patient Service Site Coordinator

Position is for the Multi-Specialty Clinic

Grand River Medical Group is seeking an experienced and confident person to supervise our Multi-Specialty Clinic. As a Site Coordinator, you will be responsible for supervising the staff and the daily operations related to patient services.

The ideal candidate will provide a high-quality customer experience while maintaining a friendly and positive environment. Dependability and flexibility with schedule are a must. They must be able to work in a fast-paced environment and have strong organizational skills. They will need to be a strong team player and work closely with other Site Coordinators across the organization. Display self-motivation while possessing the ability to work independently as well as part of a team.

This is a full-time, salaried position, 40-45 hours per week. This position is typically Monday - Friday between the hours of 7:00am - 5:00pm.

Duties include but are not limited to:

• Provide direct supervision to specific department staff, ensuring appropriate assessment and treatment of patients.
• Manage the training and development of current and newly hired staff.
• Prepare schedules and assign work to ensure adequate and efficient staffing levels to deliver a high standard of patient service.
• Perform evaluations and address performance issues with the assistance of the Operations Manager and/or Human Resources.
• Serve as a key problem-solving resource for staff on patient issues.
• Monitor patient feedback and help resolve complaints and service issues.
• Analyze patient flow and suggest solutions for revealed problems within the clinic.
• Assist with the implementation of new process, procedure and policies for improving clinician and staff efficiencies for clinical functions.
• Perform administrative duties, which may include, but are not limited to, preparing and monitoring timekeeping reports, compiling data and reports, and managing electronic medical record.
• Fill in for patient service representative staff as needed.

Supervisory Responsibilities:

• The Site Coordinator has supervisory responsibility that can account for roughly 20 direct reports.

Education/Experience/Skills:

• High school diploma or general education degree (GED) required.
• Two to three years similar or related experience required.
• Previous supervisory experience in a general office or health care setting preferred.

We offer: A competitive salary plus a very attractive benefits package including vacation, generous company provided benefits, and much more.

Grand River Medical Group is an independent physician owned practice located in Dubuque, IA. We provide a wide range of healthcare services from primary care to subspecialty care for adults and children. We currently employ over 400 team members who help support the practices and clinical operations of over 65 physicians, nurse practitioners and physician assistant clinics, our urgent care network, and four dialysis units located in Iowa (Manchester and Dubuque) and Wisconsin (Platteville and Richland Center).

Grand River Medical Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.