JOB POSTING IS EXPIRED
IT Support Analyst

Job Overview

Job Summary

To provide technical support of desktop and laptop computers, applications, and related technology

Duties/Responsibilities:

• Respond to phone calls, email, and in-person requests for technical support (via support ticket system).
• Install, configure, and sustain ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines.

• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Assist in assessing functional needs to determine specifications and coordinate with management for the purchase of hardware and software.
• Organization and inventory of all IT related equipment.
• Ability to troubleshoot hardware, software, and cloud-based technologies.
• Take ownership of user problems and be proactive when dealing with user issues.
• Log all out-of-band user support request within the specified issue tracking system.
• Provide updates on existing and/or ongoing issues to management.
• Other duties as assigned.

Required Skills/Abilities:

• General understanding of Client/Server architecture
• Knowledge of Microsoft Windows platforms and Microsoft 365.
• Work with and maintain strict confidentiality of sensitive information.
• Basic understanding network technologies (WAN/LAN, TCP/IP, DHCP, DNS, VPN).
• Excellent documentation, verbal, and written communication skills.
• General understanding of security (physical and logical) standards.
• Customer first mentality.
• Ability to recognize and differentiate between isolated issues and system-wide problems.
• Experience or knowledge of VOIP technologies
• Ability to interface with outside vendors and or support personnel.
• Willingness and desire to learn current and emerging technologies.
• “Can Do” positive attitude with service-oriented work ethic.