Member Service Representative (Hy-Vee)

Job Overview

A Dupaco Career is different.  You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose.  When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. In the Member Service Representative role on the Member Experience Development Team, you'll be part of a group that is dedicated to providing the training & mentoring needed for you to become successful in helping members. Throughout your Dupaco Career and you'll find that you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey.  There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.80/hr, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

#DupacoDifference.  https://www.youtube.com/watch?v=Oy_rZxNXcC8

 What You’ll Do:

• Open and process any and all deposit accounts that lead to long term, profitable and loyal relationships
• Engage members during initial interview and connect them to the products and services that best meet their needs
• Perform Money Makeovers and Credit History Lessons resulting in the payoff of other lenders
• Provide quality service to members, potential members and coworkers
• Demonstrates teamwork and professionalism in all interactions with coworkers and other departments.
• Promote a professional image of the credit union
• Understand the technology that is available to the members and demonstrate how to use it
• Take applications for visas as well as the ability to process disbursements
• Promote full-family membership to new and existing members
• Able to proficiently resolve member inquiries
• Help members initiate automatic payments, direct deposits, net checks and payrolls
• Serve as a Teller Service Associate when necessary

 What You’ll Need:

• High school diploma or equivalent (i.e. GED)
• Strong customer service experience – some financial industry experience is preferred, but not required
• To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers
• Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
• Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
• Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals