JOB POSTING IS EXPIRED
Table Games Trainer

Q CASINO
POSITION DESCRIPTION
TABLES GAMES TRAINER

 

BASIC FUNCTION

• Responsible for training of the Table Games Team Members according to our policies, procedures and IRGC gaming regulations
   

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Casino Operations Manager
   

SPECIFIC DUTIES AND RESPONSIBILITIES

• Will train potential and current dealers on all games Q Casino offers, per Internal Controls and IRGC Regulations

• Will train dealers on customer relations and ensure Team Members understand quality service

• Will train Dual Rate Supervisors on proper protocol so they are able to protect company assets and maintain the integrity of the games per Internal Controls and IRGC Regulations

• Conduct assessments of skill levels, knowledge, and training needs of Table Games Team Members

• Responsible for creating or changing Rules of the Game

• Work with Senior Management to align training goals with departmental objectives

• Responsible for skill development and learning programs

• Create training schedules to make the most effective use of training room

• Other assigned responsibilities
   

EDUCATION, TRAINING AND EXPERIENCE

• High School Diploma

• 1-2 years table games experience

• 1-2 years supervisory experience
   

STANDARDS OF PERFORMANCE

• Good leadership skills
• Good oral communication skills
• Good written communication skills.
• Excellent customer service skills.
• Must know all Q Casino Table Games including Roulette and Craps
• Reasonable knowledge of applicable mathematical skills
• Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
• Must be able to resolve customer disputes professionally and courteously
• Must be knowledgeable of IRGC rules and regulations
• Must be knowledgeable to Q Casino internal controls
• Must possess a valid IRGC gaming license
   

MENTAL AND PHYSICAL REQUIREMENTS

• Standing for extended periods of time
   

WORKING ENVIRONMENT AND CONDITIONS

• Inside working environment

• Exposed to cigarette smoke

• Loud noise levels

• Irregular work schedules, including nights, weekends, and holidays
   

EQUIPMENT AND TOOLS

• General office equipment including, but not limited to:
  • Computer
  • Fax machine
  • Calculator
  • Copier
  • Printer