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Service Coordinator

Job Overview

Service Coordinator

Catholic Charities of the Archdiocese of Dubuque is seeking a full-time Service Coordinator. The Service Coordinator will manage and provide access to necessary supportive services in the community, provide case management,  and develop programs and resources that support wellness for the entire resident population, including social engagement and enrichment activities. The primary objective is to foster an environment in which elderly persons, persons with disabilities and limited income individuals and families have access to the support they need to live independently, maintain their housing, and thrive in their communities.

Catholic Charities puts the needs of our residents first and believes we can improve the quality of life of our residents by having an on-site Service Coordinator available. This position will be based at Ecumenical Tower, and primarily work with seniors and persons with disabilities. Monday – Friday 8:30am – 4:30pm; occasionally an event will be held in the evening or weekend.

Bachelor’s degree preferred; 2 years of related work experience in lieu of degree.  $24-$26/hour, full range of benefits, including 401(k) matching, dental insurance, health insurance, flexible spending account, life insurance, long-term disability insurance, and 4 weeks of paid vacation, in addition to paid sick time and 10 paid holidays. We are a "family first" nonprofit organization that promotes a healthy work-life balance.

Catholic Charities is the social service organization of the Archdiocese of Dubuque responding to persons in need according to the principles of Catholic Social Teaching. All employees should possess an understanding and commitment to these foundational principles Catholic Social Teachings | Dubuque, IA. We envision a community that works to strengthen families, reduce poverty and empower communities. The values of service, integrity, dignity, respect, unity, and stewardship are expected to be demonstrated by all employees.

JOB DUTIES/TASKS:

1. Complete a comprehensive, non-clinical Needs Assessment for all new residents at Ecumenical Tower, and other properties, and existing residents who are identified as needing supportive services, as needed, to identify the needs of residents, including their housing, health, financial, social, and other support needs.
2. Service Coordination:

• Connect residents with appropriate community-based resources and services, such as healthcare, transportation, food assistance, mental health services, housekeeping and laundry assistance, employment assistance, social enrichment activities, and other relevant programs. Maintain an up to date resource directory with all local service providers and make it available for resident use.

3. Case Management:

• Provide individual case management services to residents, including developing service plans, connecting them to resources, advocating for residents' needs, encouraging and motivating residents to engage with providers and participate in their own care/services management, and monitoring the delivery of services and progress in achieving their goals.

4. Outreach and Education:

• Conduct outreach to residents to inform them about available services and resources, and educate them on independent living skills and other relevant topics.

5. Collaboration:

• Develop and sustain partnerships with community partners, service providers, and other stakeholders to ensure that residents have access to a comprehensive network of support.

6. Advocacy:

• Advocate for residents' needs and rights, ensuring that they receive the support they need to live independently and with dignity.

7. Program Development:

• In some cases, develop and implement programs or initiatives to improve residents' quality of life and support their independence.

8. Social Enrichment & Engagement:

• Plan, organize and oversee a variety of engaging social engagement activities and events for residents, by assessing their interests and needs, creating diverse activity schedules, and ensuring the smooth execution of events, while maintaining a safe and inclusive environment. Adapt activities to different abilities and preferences to enhance social, physical, and emotional well-being.

9. Documentation and Reporting:

• Maintain accurate records of resident needs, services provided, and program outcomes, and prepare reports as required.

QUALIFICATIONS:

• Bachelor’s Degree in Social Work or related Human Services preferred; in lieu of degree, 2 years of related work experience is acceptable.
• Minimum of two (2) years experience in social work, community outreach, healthcare, or related field.
• Experience working with seniors, disabled adults and limited income families preferred.
• A kind heart

 Email resume and cover letter of interest to Human Resources at dbqchrdir@dbqarch.org.