BASIC FUNCTION

Assist with leading the overall operations of the Game Technicians.

ORGANIZATIONAL RELATIONSHIPS

a)    Reports to:         Director of Gaming Operations / Casino Operation Shift Managers

b)    Leads:                Game Technicians                                 

SPECIFIC DUTIES AND RESPONSIBILITIES

• Ensure compliance with all federal, state, and local regulations, Internal Controls and company and departmental policies & procedures.
• Maintain effective working relationships with Iowa Racing and Gaming Commission Representatives, particularly the duty to disclose and cooperate per IRGC rule 13.2 (1) h.
• Assists with preventative maintenance and technical troubleshooting of all gaming implements within the casino.
• Work effectively with Casino Operations Managers to provide preventative maintenance to all machines.
• Performs maintenance and/or repair as needed or as directed.
• Assists with move, install, reinstall, convert, and remove slot machines as needed when casino floor plans are revised.
• Maintain effective working relationships with other departments and employees.
• Ensures proactive customer service, personally resolving customer problems as required.
• Assists with records of all machines, inventory, required upgrades and parts.
• Assists Slot Representatives with ticket restock and ticket fills per Internal Controls as needed or directed. Reports any problems or concerns to the Casino Operations Shift Manager.
• Accurately provide Casino Operation Shift Managers with repair assessments and part recommendations.

EDUCATION, TRAINING AND EXPERIENCE: STANDARDS OF PERFORMANCE

• High School Diploma or equivalency certificate.
• Be able to comprehend basic mechanical slot machine functions and perform minor mechanical repairs such as bill jams, ticket jams, etc.
• Willing and able to work non-traditional schedules during special projects, particularly early mornings, nights, holidays, and weekends.
• Acts as a technical advisor to the Casino Operations Shift Manager and/or IRGC Representative on duty as required.
• Personal accountability and ability to keep detailed records of machine inventory, updates, and parts.
• Assists in other projects as needed.
• Be able to comprehend basic electronic theory and its practical applications.
• Be able to learn intermediate and advanced electronic theory and application.
• Excellent written and oral communication skills.
• Efficient in Excel and Word Document programs.
• Strong leadership, training, customer service and decision-making skills.

MENTAL AND PHYSICAL REQUIREMENTS

• Generally light, with occasional medium and/or heavy, work. (Up to a minimum of 50 pounds)
• Able to spend extended periods standing, walking, stooping, crouching, kneeling, pushing, pulling, grasping and/or lifting.

WORKING ENVIRONMENT AND CONDITIONS

• Generally, works indoors, occasionally exposed to high noise levels & cigarette smoke (in casino), as well as high voltages on some equipment. Some minor outdoor work occasionally required.

EQUIPMENT AND TOOLS

• Various slot machines, their sub-assemblies, and components.
• Various mechanical hand and power tools.
• Electrical and electronic test equipment.
• Computers and computer-based equipment.