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Customer Service Quote Analyst

Job Overview

A.Y. McDonald Mfg. Co. is a major manufacturer of water works valves and fittings, high-pressure gas valves, and residential and commercial water pumping systems. The company is privately owned and has a history of quality products since its founding in 1856. 

Summary:

Assist customers and field sales representatives with placing orders, technical information, pricing of products and delivery information via phone, fax and e-mail. Process water works quotations and provide support for customer service representatives.

Primary Responsibilities:

• Answer phone calls from customers and field sales representatives. Process orders and expedite existing orders.
• Supply information to customers and field sales representatives
• Provide technical information to customers to assist in their selection of current product for their application.
• May process return goods which includes preparing written report for customer and making final dispositions on credits.
• Assist Product Managers with project and daily assignments.
• Perform quotation process, including both written and verbal quotations.
• Receive, read, interpret, and analyze incoming quotation requests.
• Correspond with appropriate outside salespeople to inform them of quote requests and to obtain from them any additional pertinent information.
• Communicate with product engineering, credit department, and PIC to complete quote.
• Research and gather quote history.
• Interpret bid tabulation for current and future quotation requests.
• Analyze and interpret computer generated quotation reports.
• Record activities in CRM, such as logging certain types of phone calls, and update and review other information in CRM as needed.
• Use CRM reports and information to help with decision making and quote strategies.
• Maintain a working knowledge and understanding of market pricing and competitor pricing trends.
• Performs other duties as assigned.

Required Qualifications:

Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Benefits:

Benefits include major medical (BCBS), Delta dental and vision, company sponsored basic life insurance and short-term disability. Voluntary life insurance, accidental death and dismemberment, and long-term disability available. Competitive 401(k) with company matching, generous PTO, 10 paid holidays, and company giveaways, family picnics, and more!

Excellent compensation and benefit package offered. 

Background check and drug screen required.

Equal Opportunity Employer