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Patient Care Coordinator

Job Overview

Position Overview: The Patient Care Coordinator will assist daily operations of MedOne’s Clinical Services.  As Patient Care Coordinator, you will be the liaison between the prescription drug plan and the patient, facilitating patient engagement and understanding of their treatment plans while directing them to the care and support options.

About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You'll Do: 

• Act as liaison between members, providers, and pharmacies or care facilities 
• Support patients in accessing the appropriate site of care, including enrollment with the required specialty pharmacy
• Provide product specific financial resources and support patients in completing enrollment requirements 
• Provides exceptional customer care
• Basic understanding of de-escalation techniques
• Coordinate scheduling of specialty medications 
• Support operations of MedOne Clinical Services and MedOne Pharmacy Services
• Work well in a team environment
• Assists and supports members of MedOne Pharmacy Benefit Solutions
• Portrays the company in a positive image
• Required to abide by all rules, regulations and policies of the employer

What You Will Bring to MedOne: 

• Must have excellent interpersonal, written, and verbal skills
• Must show empathy to members
• Strong customer service and teamwork skills
• Must be detail oriented, able to work independently, meets deadlines, establish priorities, and be flexible
• Ability to work cooperatively with MedOne Pharmacy Services and Pharmacy Benefits staff

Why MedOne?At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth—all while helping to make a difference in people’s lives. Our top core value is to prioritize your well-being. To support you in living this value, we offer:

• Competitive salary and bonuses that reward your performance.
• Comprehensive health, dental, and vision insurance + additional benefits
• 401(k) with company match to secure your future.
• Generous paid time off and holidays.
• Opportunities for professional growth and development.
• A vibrant and collaborative work culture.

Location: Offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States.
Employment Type: Full Time, Salary
Reports to: Director of Account Management  
How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page.  

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  

Job Offers are contingent on passing a background check and drug screen.