Job Overview

Disability Services Navigator

Disability Access Point (DAP)

GENERAL DEFINITION OF WORK:

This position supports individuals with disabilities in accessing services and making informed choices about long-term supports. The Disability Services Navigator utilizes the Science of Hope and person-centered planning to deliver services such as Information and Assistance, Options Counseling, HCBS System Navigation, and Service Coordination of Long-Term Services and Supports (LTSS). The role ensures that individuals are connected to appropriate resources and empowered in planning their own paths forward. Work includes in-person, online, and telephonic system navigation.

ESSENTIAL FUNCTIONS:

• Conduct intakes and complete eligibility documentation for services, including assessments and social histories.
• Provide current information and assistance on available community opportunities and services.
• Draft funding requests and monitor service authorizations and needs.
• Determine initial and ongoing eligibility, maintaining records and making referrals as needed.
• Support clients in accessing identified services to maximize self-determination.
• Assist in applying for local, state, or federal benefits for clients and families.
• Coordinate and monitor Individual Service Plans, including facilitating transitions and service terminations.
• Advocate for clients and facilitate Interdisciplinary Team planning.
• Deliver person-centered Options Counseling, including interviews, eligibility screenings, and support planning.
• Participate in HCBS System Navigation and Medicaid Administrative Claiming activities.
• Establish and maintain collaborative relationships with service providers, law enforcement, judicial systems, and other partners.
• Attend meetings, trainings, and conferences relevant to disability services and navigation.
• Perform other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of

• Federal and state assistance programs that support individuals with disabilities.
• System navigation and eligibility requirements for LTSS and HCBS programs.

Ability to

• Demonstrate flexibility and adaptability in a fast-paced environment.
• Communicate clearly and effectively, both verbally and in writing.
• Solve problems and think critically in support of client needs.
• Work independently and as part of a team.
• Follow oral and written instructions and resolve conflicts.
• Use relevant technology and maintain computer literacy.

EDUCATION AND EXPERIENCE:

Bachelor’s degree with at least 30 semester hours in a human services field (e.g., psychology, social work, counseling, education, nursing) and year of experience delivering services to individuals with disabilities. Must possess a valid driver’s license, reliable transportation, and adequate liability insurance.

WORK ENVIRONMENT:

This role may involve a mentally stressful environment but poses minimal risk of physical injury. Regular work hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility as needed. Travel is required. The position may require prolonged sitting or driving and light to moderate physical activity.

DISCLAIMER:

This job description does not list all duties. Employees are expected to follow additional instructions

Send cover letter, resume, and references to jcameron@ecriowa.us