JOB POSTING IS EXPIRED
Outreach Coordinator

Job Overview

We are GROWING! Under CCBHC, we recently opened A New Day walk-in behavioral health clinic. This clinic will provide urgent, high-quality crisis behavioral treatment for people who are experiencing a mental health or substance-use crisis in our community. Apply today to be a part of this groundbreaking opportunity!

About the Organization

Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. Were a place where compassion is commonplace. Where our passion soars and faith restores.

About the Program

The Certified Community Behavioral Health Clinic (CCBHC) aims to provide a comprehensive range of mental health and substance-use disorder services, with an emphasis on helping vulnerable individuals. These services include:

• Crisis mental health services
• Outpatient mental health and substance-use services
• Screening, assessment, and diagnosis
• Patient-centered treatment planning

This program will benefit uninsured, underinsured, and underserved residents in Dubuque and Jackson counties, by offering multiple services and creating a more accessible and seamless environment for clients. Our goal is to remove barriers and improve access to care and reduce wait times to give our clients quicker access to services.

Your Responsibilities

As an Outreach Coordinator you will be responsible for conducting and coordinating CCBHC outreach and enrollment activities with internal and external stakeholders, developing program materials, and facilitating meetings with the goal of increasing access to and improving the quality of behavioral health services. Additional responsibilities include:

• Establishing rapport with clients and educating them on services that are available
• Assisting clients with program enrollment and intake paperwork
• Conducting in-depth interviews and assessments to gather client information important for their care
• Developing positive relationships with community organizations to promote CCBHC services
• Participating in CCBHC trainings, community events, and other project activities
• Assessing, prioritizing, and triaging the urgency of crisis intervention needs
• Connecting individuals with continuing services based on their needs, strengths, and preferences

What You Need

• High school diploma or equivalent with relevant work experience
• 30 hours of crisis response training or a willingness to obtain
• A valid drivers license, reliable transportation, and proof of insurance
• Demonstrated strong oral and written communication and people skills
• Aptitude in quickly developing rapport
• Understanding of the impact of behavioral health within the community
• Experience appropriately handling sensitive and confidential information and situations
• Demonstrated ability to coordinate with diverse stakeholder groups
• Demonstrated high degree of flexibility and adaptability in pursuing multiple priorities in a dynamic work environment
• Proficiency in Microsoft Word and Windows applications
• Ability to establish and maintain good, complete, and timely documentation practices

What Makes You Stand Out

• Bachelor's degree in related field

Competitive compensation and benefits package including:

• Heath insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Paid time off
• Paid holidays
• Tuition assistance
• Staff development and training

Additional Information

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job posting are not considered the minimum requirements necessary to perform the job, but rather as guidelines. A complete list of job duties may be requested at any time during the job application process. Offer of employment contingent upon successful completion of criminal background checks and drug screening. EEO Employer/Protected Veteran/Disabled