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Service Tech

Job Overview

Job Description

Job Specifications

Call out: Dubuque, IA (call out area 22)
Work location: Dubuque, IA
Residency Requirement: 20 miles of Dubuque, IA

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

To provide complete customer service activities relative to sale, installation, repair and service of service equipment, in addition to a broad range of gas and electric appliances. Also maintain Natural Gas Distribution system to provide safe, reliable, energy to both residential and commercial/industrial customers.

Pay Range: $31.65 - $41.65 (Determined by the current Collective Bargaining Agreement)

Reporting Relationship: Supervisor, Gas Operations

Location: Dubuque, Iowa
Residency Requirement: 20 miles of Dubuque, IA

Essential Functions:
• Installs and repairs service equipment plus both gas and electric appliances for residential and commercial customers. Visually examines appliances for defects, performs diagnostic tests applying mechanical, electrical and gas theory or principles to determine cause of malfunction; repair, adjust or replace components.
• Promotes customer acceptance of non-regulated company programs such as Service Guard products and services. Resolves unusual service problems and customer complaints, providing cost estimates and recommendations on complex or uncommon malfunctions of customer owned appliances.
• Locates gas services and mains for construction projects. Performs leak detection and cathodic protection activities and installs domestic, commercial and industrial meters and pressure regulating equipment.
• When required, reads customer meters on a scheduled basis, contacts customers concerning collection of delinquent accounts and performs gas meter turn on and shut off activities in accordance with company policy.
• Provides requested after hours (on call) services as required. Responds to all emergency requests, i.e.: reported gas leaks, suspected carbon monoxide, simulations, outages, etc., in accordance with Company policies and procedures.
• Installs, removes and replaces gas meters, performs line locates, leak survey repairs, turn-on and turn-off activities according to company policies and reads meters as required.
• Attend safety meetings and other employee training as assigned.
• May participate in community relations activities.
• Performs other duties, which are similar, related or incidental to this position and may work as directed, in other activities that require skills of a higher classification if qualified, as per Article 15 Section 3.
• Must comply with Company's Motor Vehicle Operation Policy and Procedure.

What Is Required:
• High School Diploma or equivalent
• 3-5 or more years appliance repair and/or installation & service or related experience.
• Experience/skills in gas and electric appliance repair.
• Valid and in-state Driver’s License upon hire.
• CDL and/or Hazmat endorsement based on position assignment may be upon hire.

What Is Desired:
• Gas Operations degree.
• Formal Appliance repair or electric wiring diagram courses helpful.
• Knowledge of principles of natural gas.
• Ability to read and understand wiring diagrams and schematics.
• Basic electricity knowledge.
• Mechanical skills.
• Strong appliance repair skills.
• Good decision-making skills.
• Ability to use electronic instruments for the diagnosis of complicated appliance repair problems.
• Creative thinking on own with little supervision.
• Decision-making skills related to safe operation of natural gas distribution system.
• Strong customer relations skills related to maintain customer on our service program and to sell new products and services as they become available.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.