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Customer Success Specialist

Job Overview

Overview

Make an Impact!

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

How can you make an impact?

McGraw Hill is looking for a Customer Success Specialist to provide professional learning services and overarching support for clients who purchase Professional Services specifically around our McGraw Hill Supplemental web-based solutions.

This is a remote position open to applicants authorized to work for any employer within the United States. Candidates should reside in PA, NJ or DE.

What you will be doing:

• Partner with district leadership to design and execute detailed implementation plans, including custom integration strategies and curriculum alignment.
• Serve as the primary liaison between Achieve3000 and partner districts, building trusted relationships and coordinating district-wide initiatives to support scalability and student growth.
• Collaborate with school and district leaders to develop implementation timelines, ongoing action plans, and internal capacity for sustained program success.
• Plan, manage, and deliver professional learning services, overseeing deliverables and providing comprehensive ongoing customer support.
• Facilitate high-quality onsite and virtual professional learning, including workshops, classroom modeling, and individualized action-based consulting for educators, administrators, parents, and district personnel.
• Monitor program usage and performance through data analysis, proactively identifying barriers, recommending solutions, and responding promptly to stakeholder needs.

We are looking for someone with:

• BA or Master’s degree in education or related field
• A minimum of 3 years of teaching experience
• At least 3 years of experience delivering professional learning sessions and knowledge of adult learning.
• Strong presentation and facilitation skills and previous experience training with technology products.
• Ability to travel to assigned schools in the region/nationally and to be able to plan, book and handle a busy travel schedule during peak times.
• 11 month working assignment with annual prorated salary.

Why work for us?

At McGraw-Hill, we leverage cutting-edge technology to create innovative learning solutions that support learners at all stages of their educational journey. Our state-of-the-art digital tools and platforms provide personalized, interactive experiences that enhance understanding and retention. Being part of McGraw-Hill means joining a team dedicated to shaping the future of education and making a real impact on students' lives. It's an exciting opportunity to contribute to a company that values innovation, collaboration, and excellence.

This is a 11-month position with the 2 weeks off between April – July and the last 2 weeks in December. Annual salary will be prorated based on 11 working months and paid over 12 months. Vacation time will also be prorated based on 11 working months. The pay range for this position is between $57,160-$78,455 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.  Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

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