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Software Development Analyst

Job Overview

Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

As a key member of the Black Hills IT Business Applications team, this position will be responsible for developing applications that simplify, optimize, and automate business processes. Responsibilities include designing and maintaining software solutions, partnering with business customers, collaborating with other IT teams, engaging with vendors, and preparing and maintaining application system and technical documentation.

Pay Range: $28.75 - $43.17 per hour (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship: IT Applications Supervisor

Location: Rapid City, South Dakota or Fayetteville, Arkansas

Essential Functions:
•    Collaborate with stakeholders to understand business processes and identify opportunities to enhance or automate solutions.
•    Develop comprehensive plans for automation solutions, considering system integrations, scalability, and user requirements, following application lifecycle guidelines.
•    Design, build, and support enterprise applications using the Salesforce platform, web development fundamentals, and a modern cloud environment.
•    Work with IT and other business team members in all phases of implementation and software development lifecycles, including identifying and documenting requirements, creating technical design documents, developing, and testing solutions, troubleshooting, and resolving application issues.
•    Take proactive steps to evaluate issues, determine alternatives, and implement the appropriate solution for the customer. Provide follow-up to ensure successful implementation of designs and enhancements. Improve business processes by monitoring and analyzing trends in service tickets received, aiding in problem resolution, and recommending improvements and providing business process training.
•    Follow best practices for version control, application lifecycle management, and participate and ensure compliance with IT change control and SOX processes.
•    Be available as part of a rotating On-Call schedule to respond during non-working hours, especially related to project target dates and company emergencies.

Additional Responsibilities:
•    Stay up to date on changes and advances in technology that could affect the company.
•    Collaborate, mentor, and cross-train with a team of analysts and software developers on concepts, standard methodologies, and software development.

What Is Required:
•    Associate's Degree Information Technology, Computer Science or related specialty, or equivalent combination of relevant experience and education.
•    Minimum of 1 year experience with software development, supporting application systems, or combination of relevant experience and education.
•    Great customer service, leadership, time management, and organizational skills, along with demonstrating the ability to prioritize, work within challenging situations, and adapt quickly when business priorities change.
•    Ability to troubleshoot and solve problems across the entire applications ecosystem with guidance.
•    Professional oral and written communication skills when working with IT and business customers with minimal oversight from leader.
•    Ability to work independently with vendors, other IT team members and business partners - locally and remotely - on software requirements and system support, while keeping team members and leadership well informed of efforts.
•    Maintains a regular, dependable attendance and a consistently high level of performance.

What Is Desired:
•    Prior experience designing, developing, and supporting automated processes and information systems. Knowledge of information technology concepts, including business area analysis, business system design, data modeling, and application development.
•    Depending upon assignments, experience with programming languages and related technologies including C#, Python, JavaScript, Apex, HTML, SQL, Oracle, SOQL, and PowerShell.
•    Knowledge of Generative AI concepts and technologies including large language models (LLM).
•    Proven understanding of the importance of cybersecurity in protecting company technology assets. Understanding of Sarbanes-Oxley and other risk-based controls as they relate to software systems preferred but not required.
 

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.  If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.  If you require reasonable accommodation, please visit  careers.blackhillsenergy.com for more information.