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Content Operations Manager

Job Overview

Overview

Build the Future

At McGraw Hill, we are dedicated to delivering digital learning experiences that transform education for learners and educators. Our focus is on creating seamless, impactful products that truly benefit our users while supporting growth and collaboration across teams. We foster a culture that values innovation, teamwork, and a balance between career growth and personal well-being.

How can you make an impact?

We are seeking a Content Operations Manager to collaborate closely with the Director of Content Strategy & Development to oversee the execution of Sharpen’s content roadmap and development processes. You will manage schedules, vendors, and processes to ensure high-quality, on-time, and within-budget content delivery. This role will also focus on continuous improvement, innovation, and operational leadership in content development.

What you will do:

• Support delivery of the content roadmap, aligning development schedules with the broader project flight plan.
• Manage content development vendors, ensuring their work aligns with McGraw Hill’s instructional design, style guidelines, and accessibility requirements.
• Define content project scopes, objectives, and deliverables in collaboration with key stakeholders.
• Develop and implement project management methodologies to ensure timely, budget-conscious, and high-quality content delivery.
• Manage schedules and assignments for content vendors and internal team members.
• Identify and mitigate project risks related to resources, budget, timelines, and scope.
• Collaborate with Product and Engineering teams on requirements for Sharpen’s content management system and related projects.
• Analyze project performance and metrics, identifying areas for improvement and optimizing project delivery processes.
• Lead continuous improvement initiatives to enhance efficiency and implement best practices for content development and operations.
• Demonstrate leadership in content development operations, such as spearheading specific initiatives, coaching team members on processes, or innovating tools and approaches to content management

What can you bring to the role?

• 5+ years of applicable experience.

• Strong program management skills, including experience managing budgets, schedules, product roadmaps, and resources.
• Proven ability to manage digital product development, including web-based systems, database tools, and content authoring platforms.
• Familiarity with instructional design principles, accessibility standards, and style guidelines for digital content.

• A track record of successfully managing vendor relationships and cross-functional teams.

• Strong problem-solving and risk mitigation abilities, with experience delivering projects on time and within scope.
• Excellent written and verbal communication skills.

Nice to have:

• Experience working in EdTech or educational content development.
• Familiarity with market research techniques and customer insights analysis.
• Experience with agile methodologies and working on agile teams.

Here’s what we offer:   
At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts can contribute to the lives of millions.     

The pay range for this position is between $72,000- $100,000 annually. However, base pay annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

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