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Customer Success Manager

Job Overview

Overview

Build the Future

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life. 

How can you make an impact?

As a Customer Success Manager, you will be a key point of contact for both internal Account Team members and district partners, playing a pivotal role in fostering communication and collaboration across all levels. You will actively monitor and support the renewal, expansion, and overall success of our enterprise customer accounts by tracking key account health metrics. Your expertise will be crucial in identifying and addressing the unique needs of each account, ensuring continued satisfaction and growth.

This is a remote position requiring up to 50% of travel. Ideal candidates should reside in Central or Eastern time zones preferably within the regions spanning from Texas to the Carolinas and candidates must be located within the United States and eligible to work for any employer.

What you will be doing...

We’re looking for someone with…

• Bachelor’s degree required (master’s preferred) with at least 5 years of sales and/or account management experience

• Proven experience managing complex, high-level customer success relationships

• Strong ability to manage renewals, including quotes, proposals, and identifying expansion opportunities

• Excellent communication, presentation, and facilitation skills with the ability to influence stakeholders

• Highly organized, adaptable, and capable of managing multiple priorities in dynamic environments

• Strong interpersonal and technical skills, including proficiency in MS Office, Salesforce, and willingness to travel as needed

Here’s what we offer:

There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do.

The pay range for this position is between $65,000-$90,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location.  Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings. 

McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. 

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