Customer Service and Claims Positions! Training Program and Career Growth!

Job Overview

Do something meaningful.

At Sedgwick, we believe that caring counts.

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

Our Company offers a ‘flexible first’ work arrangement that, after a required in-office training period, allows for a combination of at-home and in-office work environments.

A stabile and consistent work environment in an office and/or virtual setting
A training program to learn how to help employees and customers from some of the world’s most reputable brands
An assigned mentor and manager who will guide you on your career journey
Career development and promotional growth opportunities through increasing responsibilities
A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs
About Sedgwick
Taking care of people is at the heart of everything we do at Sedgwick, and that starts with our own employees, or as we call them, colleagues. Our more than 30,000 colleagues in 65 countries around the world help millions of people each year through unexpected situations such as an illness, injury or absence from work, or damage to a building, home or car. We create and continuously foster a diverse and inclusive environment where all perspectives are welcomed, valued, respected, and heard. This focus enriches our culture and better enables us to take care of each other, our customers and their employees, and our communities.

PRIMARY PURPOSE OF THE ROLE: To provide excellent customer service and internal support to an assigned team.

ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative, team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathetic and solution-focused, and can multi-task.

ESSENTIAL RESPONSIBLITIES may include
Provide excellent customer service to external customers and internal support to an assigned team
Act as a liaison between customers and team members when necessary
Provide detailed notes on phone calls, and track and code documentation according to standard processes
Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels
Resolve issues with one call/one person responses
Direct calls to appropriate escalation path as needed
Track trends
Investigate customer feedback
Assist with developing corrective/preventative actions
Perform administrative tasks

QUALIFICATIONS
Education & Licensing: High school diploma or GED required
Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required
Experience: Clerical or customer service experience or equivalent combination of education and experience preferred

TAKING CARE OF YOU
Entry-level colleagues are offered a world class training program with a comprehensive curriculum
An assigned mentor and manager that will support and guide you on your career journey
Career development and promotional growth opportunities
A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more

COMPANY CULTURE
Here at Sedgwick, our culture of caring is centered on uniqueness and belonging. We ensure every colleague knows they are part of a team, respected and valued for who they are, so they can be their authentic self at work. Leveraging uniqueness and cultivating belonging allows us to connect with each other, understand the needs of our customers and support the communities we serve. By fostering a team-building atmosphere, we can define shared goals, set expectations and processes that allow us to perform at our best.

Work environment requirements for entry-level opportunities include –
Physical: Computer keyboarding
Auditory/visual: Hearing, vision and talking
Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines

NEXT STEPS
If your application is selected to advance to the next round, you will receive an e-mail notification with instructions and a link to complete a recorded video interview. Upon completion and submission of the video interview, a recruiter will be in touch.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Additional Job Description
Additional Job Description
Our Company offers a ‘flexible first’ work arrangement that, after a required in-office training period, allows for a combination of at-home and in-office work environments.
Position is Full-time
Benefits start day 1
PTO after 60 days.
Paid training will be in office and is 100% mandatory attendance.
Bi-weekly pay