Job Overview

Express Employment Professionals has a new opening with a company in western Dubuque County as an IT Support Technician. The hours for this role would be 8:30 am to 5 pm (with ½ hour lunch) M-F. This is an evaluation to hire position.

Essential Duties and Responsibilities

• Monitor, review and respond to Technical Support
• Update and maintain computer systems
• Support policies and procedures related to network hardware and software
• Computer imaging and decommissioning
• Accurately track computer security cameras
• Troubleshooting phone system
• Printer maintenance and troubleshooting
• Working with vendor software support
• Network cabling installation and termination
• New Hire IT Orientation and training
• Escalate higher-level IT tickets to appropriate personnel
• Individual projects and research assigned by management
• After-hour support coverage

Education and/or Experience

• Associate’s degree from a college or university or two years related experience and/or training; or equivalent combination of education and experience
• Familiarity with IT ticketing system or Help Desk