Account Manager

Job Overview

The Account Manager position is an integral part of the Customer Care team and reports to the Van Operations Manager. The Account Manager is responsible for the customer order process from entry to delivery and is accountable for several targeted growth accounts. This position requires the ability to independently resolve transactional questions and problems with minimal supervision. The position also requires organization skills, detail orientation, analytical skills, effective communication, and a customer-centric mindset. This role requires proficiency in all computer systems that support the order entry process. The Account Manager will also support Fleet Managers and will perform routine administrative tasks in support of customer needs and business requirements.

Job Duties

• Interactions to create positive customer relationships

• Effectively manage targeted growth accounts

• Accurately & efficiently enter customer orders

• Provide timely order status updates to customers

• Understand customer needs and demands to proactively manage supply chains and minimize delays

• Analyze and creatively resolve issues related to order entry concerns

• Provide analytic and commercial support to Account Managers

• Engage in a professional and collaborative manner with internal team members

• Provide feedback and ideas to create better efficiency and processes

• Multi-task in a fast-paced environment

• Knowledge of and adherence to all ISO procedures and requirements

• Self-starter and motivated to succeed

• Responsible for sales growth and account management of identified Nutrition Division inside sales customers, including both new prospects and current customer base.

• Developing of strong customer relationships with the ability to build collaborative relationships with key influences and decision makers within customer base for identified growth.

• Creating effective relationship among internal cross-functional teams while building collaborative customer relationships to drive overall growth.

• Growing business with designated accounts by driving base business opportunities and accelerating pipeline growth of identified customers.