Q CASINO
POSITION DESCRIPTION

TABLE GAMES DUAL RATE SUPERVISOR

BASIC FUNCTION

Responsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations. Deals assorted games such as blackjack, roulette and/or craps to players according to the policies, procedures and IRGC gaming regulations.

ORGANIZATIONAL RELATIONSHIPS

a) Reports to: Operations Managers, Operations Shift Managers

b) Supervises: Table Games Dealers

SPECIFIC DUTIES AND RESPONSIBILITIES

Table Games Supervisor

• Responsible for assigning dealers to games daily
• Assists with dealer training and improving employee skills
• Responsible for meeting and greeting customers at the Table Games area
• Resolves game related disputes involving customers and employees
• Completes fill and credit transactions
• Ensure Title 31 compliance
• Works with other departments to ensure a cooperative environment

Table Games Dealer

• Deals standardized, smooth and mechanically efficient games to players
• Responsible for exchanging chips for currency
• Responsible for verifying fills and credits with supervisors
• Responsible for accurately collecting and paying wagers

Supervisor/Dealer

• Provides and promotes positive customer relations supported by employee quality service
• Ensure honesty and integrity of all table games during assigned shift.
• Responsible for the protection of company assets as it relates to table games.
• Reports suspicious activity and customer behavior to supervisors.
• Responsible for maintaining a consistent pace on assigned games.
• Other duties as assigned

EDUCATION, TRAINING AND EXPERIENCE

• High School Diploma
• 1-2 years table games experience
• 1-2 years supervisory experience

STANDARDS OF PERFORMANCE

• Good leadership skills
• Good oral and written communication skills
• Excellent customer service skills
• Reasonable knowledge of applicable mathematical skills
• Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
• Must be able to resolve customer disputes professionally and courteously
• Must be knowledgeable of IRGC rules and regulations
• Must be knowledgeable to Q Casino Internal Controls
• Must possess a valid IRGC gaming license.

MENTAL AND PHYSICAL REQUIREMENTS

1. Standing for extended periods of time

WORKING ENVIRONMENT AND CONDITIONS

• Inside working environment
• Exposed to cigarette smoke
• Loud noise levels
• Irregular work schedules, including nights, weekends, and holidays

EQUIPMENT AND TOOLS

a) General office equipment including, but not limited to:

• Computer
• Fax machine
• Calculator
• Radio