Member Advocate

Job Overview

We are seeking a highly motivated and compassionate Member Advocate.  As a Member Advocate, you will be responsible for providing exceptional customer service to our members and ensuring that they receive the best possible care. You will be the primary point of contact for our members and will work closely with our pharmacy team to ensure that our members receive the medications they need in a timely and cost-effective manner.

Company Information

MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

Essential Job Functions

• Ability to navigate in multiple systems while interacting with members
• Ensure delivery of excellent customer service through communication and cross-functional teamwork with other internal departments
• Support the administrative and clinical operations of the organization
• Practical application of pharmacy benefit management, including pharmaceutical drugs and drug therapies
• Ability to demonstrate active listening and be able to handle difficult conversations

Position Requirements

• 1-2 years minimum of customer service experience
• Strong working knowledge of Microsoft Office products
• Must obtain certification as a pharmacy technician within one year of being placed in position
• Excellent customer service skills
• Work well in a team environment
• Must be flexible with scheduling (rotating Saturdays, evenings, and on-call scheduling)
• Must be timely and dependable

Location | Work Hours

• This position will be based at corporate in Dubuque, IA.
• Full-time (40 hours), hourly position
• Rotating Saturdays (9 am - 2:30 pm) and on-call hours approximately once every 5 – 6 weeks
• This can be a remote position or based at our corporate office in Dubuque, IA.

 Job Offers are contingent on passing a background check and drug screen

We are an equal opportunity employer and welcome all qualified candidates to apply. If you are passionate about helping others and making a difference in the healthcare industry, we encourage you to apply for this exciting opportunity.