Student Accounts Coordinator

Job Overview

The University of Dubuque is a growing faith-based University that is seeking a Student Accounts Coordinator.  The University of Dubuque offers an excellent benefits package including tuition remission, paid holidays, vacation and sick time, and a retirement match. 

Position Summary:

The Student Accounts Coordinator is responsible for providing high-quality support to students and their families regarding billing, payments, and student account inquiries. This role serves as a key liaison between students, parents, and the Finance Department to ensure accurate and timely resolution of account-related issues. The coordinator will assist with reviewing account balances, explaining charges, processing payments, and following up on outstanding balances. Exceptional communication skills, attention to detail, and a customer-focused approach are essential for success in this role.

Primary Responsibilities:

• Serve as a point of contact for students and their families, answering questions about their accounts, payment options, and deadlines
• Provide quality customer service by addressing inquiries via phone, email, or in person
• Maintain strict confidentiality regarding student account records and complies with FERPA regulations
• Enter and post payments received from various sources
• Balance daily deposits and online receipts
• Review monthly statements
• Assist with the Federal College Work Study Program
• Assist Supervisor/Controller with various tasks
• Perform other duties as assigned in support of the University's Mission

Skills and Abilities:

• Maintain accurate financial records, balanced daily deposits, and ensure precision in billing and transaction processing
• Strong interpersonal, verbal, and written communication skills
• Excellent knowledge of Microsoft products (excel, word, etc.)
• Ability to use discretion and confidentiality in department and University matters
• Ability to prioritize daily and special projects
• Ability to remain seated at a workstation for extended periods of time
• Commitment and understanding of the University of Dubuque's Mission

Qualifications:

• Associate Degree Required
• Minimum of two years of related experience is preferred

To apply with a growing faith-based University for the Student Accounts Coordinator position, please submit a cover letter, resume, three professional references, and UD employment application, located on our website, to HR@dbq.edu or to the Director of Human Resources, at the University of Dubuque, 2000 University Avenue, Dubuque, IA 52001.

Applications from qualified persons with diverse backgrounds and cultures, including women and persons of color, are welcomed.  AA/EEO.  For more information regarding the Jeanne Clery Act, please go to https://www.dbq.edu/SafetySecurity/JeanneCleryAct/