Graduate Assistant in the Heritage Center (Audience Services)

Job Overview

The University of Dubuque is a growing faith-based University that is seeking a Graduate Assistant in the Heritage Center (Audience Services) for the 2026-2027 term, with a potential renewal for 2027-2028.

Primary Responsibilities:

• Collaborative with Heritage Center staff, UD's Fine and Performing Arts Department, University Relations, Advancement, and Alumni offices to advance the performing arts on campus
• Report to the Director of Audience Services for box office and FOH (Front of House) operations and to the Executive Director on event/facility marketing and programming issues
• Maintain strong public relations and deliver high-quality customer service to all Heritage Center patrons and users, both on and off campus
• Coordinate and maintain the volunteer ushering program and class-credit ushering program for Heritage Center
• Supervise all FOH (Front of House) staff, including (and not limited to) ticketing assistants and ushers
• Oversee venue seating layouts for each event and assist to ensure that all FOH (Front of House) responsibilities are executed efficiently and with a customer-focused approach
• Be available to support pre- and post-show functions held in conjunction with theater events
• Compile and share post-event reports with management as requested
• Serve as a liaison for on-site catering services and collaborate with Heritage Center staff to support FOH (Front of House) needs and lobby displays
• Perform other duties in support of the University's Mission

Requirements:

• Bachelor's degree is required and the position is conditional based on acceptance into University of Dubuque Masters' program
• Allow flexibility in scheduling, as evening and weekend hours are often required. Work hours will vary based on the Heritage Center event schedule
• Knowledge of the VBO ticketing system for software maintenance, trouble shooting, and updates
• Utilize excellent communication skills - verbal, written, and interpersonal
• High level of organization and attention to detail

All graduate tuition is waived for the student for the term in which they serve as a GA.  In return for a waiver of tuition, the assistantship recipient agrees to provide service to the University equivalent to twenty (20) hours per week. This position is eligible for a stipend. For more information, click here.

To apply with a growing faith-based University for the Graduate Assistant in the Heritage Center (Audience Services) position, please submit a UD Employment Application with an attached cover letter, resume, and three professional references or email application materials to HR@dbq.edu.

Affirmation Action/Equal Employment Opportunity Employer. For more information regarding the Jeanne Clery Act, please go to https://www.dbq.edu/SafetySecurity/JeanneCleryAct/