Academic Support Specialist for LIFE and UD Global

Job Overview

The University of Dubuque is a growing faith-based University that is seeking an Academic Support Specialist for LIFE and UD Global at our Cedar Rapids campus location.  The University of Dubuque offers an excellent benefits package including tuition remission, paid holidays, vacation and sick time, and a retirement match. 

Position Summary:

The University of Dubuque is seeking a detail-oriented and student-centered professional to provide academic operations support for the faculty, staff, and students of UD Global/LIFE at our Cedar Rapids campus. Reporting to the Assistant Vice President for University Programs and Strategic Initiatives and/or the Director for Online Advising, Faculty Development, and Assessment, the incumbent will play a key role in ensuring operational efficiency and student success within a dynamic adult and non-traditional learning environment.

Primary Responsibilities:

• Coordinate admissions procedures in SalesForce
• Session-by-session course management of Canvas
• Course Evaluation Management - initiate end of course surveys and review results/maintain data
• Maintain organized and thorough documentation of LIFE/UD Global processes, protocols, and historic data
• Provide support and mentoring for F2F and online students to ensure student success
• Advise students as directed by the AVP for University Programs and Strategic Initiatives and/or the Director for Online Advising, Faculty Development, and Assessment
• Support the goals and responsibilities of the AVP for University Programs and Strategic Initiatives
• Responsible for maintaining all IT equipment, facilities, supplies, and classrooms at their resident site and coordinate these responsibilities with other sites
• Submit all institutional reports in their required formats in a timely manner
• Facilitate/develop classroom needs
• Perform other duties as assigned in support of the University's Mission

Position Skills and Abilities:

• Demonstrate high level of customer service in accordance with established policies
• Ability to establish/maintain appropriate and effective communication and interpersonal relations throughout the campus, college, and the local community
• Demonstrate high-level technological skills
• Demonstrate excellent interpersonal skills, organizational skills, attention to detail, effective oral and written correspondence, and public relations skills
• Ability to remain seated at a workstation for extended periods of time
• Team-oriented, adaptable, and self-motivated with a collaborative mindset
• Excellent attention to detail and ability to manage multiple priorities

Requirements:

• Undergraduate Degree Required
• Knowledge of the non-traditional, online, and adult learner populations and sensitivity to the needs and expectations of these students

To apply with a growing faith-based University for the Academic Support Specialist for LIFE and UD Global at our Cedar Rapids campus location position, please submit a UD Employment Application with an attached cover letter, resume, and three professional references or email application materials to hr@dbq.edu. 

Applications from qualified persons with diverse backgrounds and cultures, including women and persons of color, are welcomed.  AA/EEO.  For more information regarding the Jeanne Clery Act, please go to https://www.dbq.edu/SafetySecurity/JeanneCleryAct/