Account Coordinator

Job Overview

About MedOne:

MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You’ll Do:

· Assists account management and member advocate teams with research, resolution, and reconciliation of member and client issues such as cost share and eligibility inquiries 

· Assists team with projects such as gathering and stratifying client data, running plan utilization report packages, and updating client documentation 

· Provides and clarifies plan design and process information to internal teams to help resolve issues and improve efficiencies 

· Serves as back-up to the member advocate team when call volume is high 

· Represents MedOne at client benefit fairs and open enrollment meetings

· Reconciliation of claim errors, including identification of member and client impact and subsequent communication to all parties

· Assists with new client and vendor onboarding tasks 

· Creates and maintains member and client facing materials e.g., member plan design brochure and FAQ, open enrollment materials, and member letter templates

· Creates and maintains internal materials e.g., process and training documentation and data requests

· Completion of plan design testing within and outside of claim adjudication system 

· Assists with CRM maintenance, report pulls, and enhancement projects

What You Will Bring to MedOne:

· Associate degree in business, communications, or related area, or equivalent work experience.

· Strong time management and prioritization skills, with the ability to thrive in a dynamic environment.

· Exceptional organizational skills to compile, track, and complete tasks independently and collaboratively.

· Proactive communication of task and issue status with clarity and conciseness.

· Basic proficiency in Microsoft Office products.

· Ability to travel up to 10%, including some overnight stays and air travel, with a valid driver's license, insurance, and a reliable personal vehicle.

Location: Position will either be hybrid in Dubuque IA or Kansas City or remote in Des Moines, IA area. Employment Type: Full-time, hourly/non-exempt position 

Reports To: Director of Account Management

How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page. 

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Offers are contingent on passing a background check and drug screen.