Account Coordinator

Job Overview

Position Overview: The Account Coordinator supports the account management team to provide exceptional service to MedOne’s clients and business partners. The Account Coordinator works collaboratively with and through MedOne personnel to effectively maintain processes, resolve client and member inquiries, and contribute positively to account management team and company goals. 

About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You'll Do: 

• Assists account management and member advocate teams with research, resolution, and reconciliation of member and client issues such as cost share and eligibility inquiries 
• Assists team with projects such as gathering and stratifying client data, running plan utilization report packages, and updating client documentation 
• Provides and clarifies plan design and process information to internal teams to help resolve issues and improve efficiencies
• Serves as back-up to the member advocate team when call volume is high 
• Represents MedOne at client benefit fairs and open enrollment meetings
• Reconciliation of claim errors, including identification of member and client impact and subsequent communication to all parties
• Assists with new client and vendor onboarding tasks 
• Creates and maintains member and client facing materials e.g., member plan design brochure and FAQ, open enrollment materials, and member letter templates
• Creates and maintains internal materials e.g., process and training documentation and data requests
• Completion of plan design testing within and outside of claim adjudication system 
• Assists with CRM maintenance, report pulls, and enhancement projects
• Contributes to department and company goals 

What You Will Bring to MedOne:

• Associate degree in business, communications, or related area or equivalent work experience in a related field
• Strong time management and prioritization skills in an environment that can present frequent interruption 
• Demonstrated desire to learn new information and share knowledge amongst the team and cross-functionally
• Strong organizational skills to compile, track, and complete tasks independently and cross-functionally 
• Proactively communicate task and issue status with clarity and concision 
• Basic knowledge of Microsoft Excel, Word, Outlook, and PowerPoint

Why MedOne?At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth—all while helping to make a difference in people’s lives. Our top core value is to prioritize your well-being. To support you in living this value, we offer:

• Competitive salary and bonuses that reward your performance.
• Comprehensive health, dental, and vision insurance + additional benefits
• 401(k) with company match to secure your future.
• Generous paid time off and holidays.
• Opportunities for professional growth and development.
• A vibrant and collaborative work culture.

Location: Offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States.

Employment Type: Full Time, Salary

Reports to: Director of Account Management  

How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page.  

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  

Job Offers are contingent on passing a background check and drug screen.