Account Coordinator

Job Overview

Company Information

MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

Essential Job Functions

• Assists account management and member advocate teams with research, resolution, and reconciliation of member and client issues such as cost share and eligibility inquiries 
• Assists team with projects such as gathering and stratifying client data, running plan utilization report packages, and updating client documentation 
• Provides and clarifies plan design and process information to internal teams to help resolve issues and improve efficiencies 
• Serves as back-up to the member advocate team when call volume is high 
• Represents MedOne at client benefit fairs and open enrollment meetings
• Reconciliation of claim errors, including identification of member and client impact and subsequent communication to all parties
• Assists with new client and vendor onboarding tasks 
• Creates and maintains member and client facing materials e.g., member plan design brochure and FAQ, open enrollment materials, and member letter templates
• Creates and maintains internal materials e.g., process and training documentation and data requests
• Completion of plan design testing within and outside of claim adjudication system 
• Assists with CRM maintenance, report pulls, and enhancement projects

Position Requirements

• Associate degree in business, communications, or related area, or equivalent work experience.
• Strong time management and prioritization skills, with the ability to thrive in a dynamic environment.
• Exceptional organizational skills to compile, track, and complete tasks independently and collaboratively.
• Proactive communication of task and issue status with clarity and conciseness.
• Basic proficiency in Microsoft Office products.
• Ability to travel up to 10%, including some overnight stays and air travel, with a valid driver's license, insurance, and a reliable personal vehicle.

Work Hours | Location

• Hybrid position based in Dubuque, IA, or Overland Park, KS.
• Full-time, hourly position requiring 40 hours per week