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Account Manager

MedOne Pharmacy Benefit Solutions

1 Positions

ID: 14203

Posted On 05/19/2022

Job Overview

The Account Manager is the primary day-to-day contact for clients. The Account Manager works collaboratively with other MedOne personnel to build and manage the service relationship with clients, their medical plan administrators, and broker partners.

Essential Job Functions

  • Serve as the primary day-to-day support for clients
  • Build and maintain business relationships by providing prompt and accurate service to promote customer loyalty
  • First point of client contact for general inquiries such as escalated member issues, plan design questions, etc.
  • Assist with onboarding new clients
  • Manage client’s pharmacy benefit design updates, projects, and follow-ups
  • Organize and maintain client documentation within and outside of CRM
  • Interact directly with internal and external clients to build positive relationships
  • Assist with establishing and managing client project parameters and requirements
  • Assist in creating, analyzing, and presenting prescription drug performance data and client specific plan recommendations
  • Attend, present and record notes at client and/or vendor meetings
  • Serve as back-up to the Member Advocate team when call volume is high
  • Research and resolve issues pertaining to eligibility, claim adjudication, and billing
  • Attend client benefit fairs and open enrollment meetings
  • Contribute to department and company goals
  • Work collaboratively and cooperatively with other departments to resolve issues and improve processes
  • Strong listening, verbal, and written communication skills which convey understanding and clarity

Position/Work Hours

  • Full-time position
  • Exempt employee
  • Located at Corporate in Dubuque, IA or fully remote
  • Must be able to travel on an as needed basis, some overnight travel within the U.S.

Required Experience & Skills

  • Bachelor’s degree in business, marketing or related area or equivalent work experience in a related field
  • Intermediate knowledge of Microsoft Office products
  • Strong time management and prioritization skills in an environment that can present frequent interruption
  • Must be timely and dependable
  • Desire to educate and consult with clients and business partners to resolve issues and develop solutions
  • Demonstrated      desire to learn new information and share knowledge amongst the team and      cross-functionally

Highly Preferred Experience & Skills

· Background in pharmacy, pharmacy benefits, or other related healthcare field

Required licenses or certifications

· None

Continuing Education requirements

· None

Relevance for compliance with ADA

· None at this time

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

Primary Contact

1659977850123

Jolene Kohlenberg

HR Manager,

5632584482

Phone

Phone

Phone

Fax

jkohlenberg@medone-rx.com

Email

True

True

True

Job Details

Categories

Insurance
Sales/Service

Location

Dubuque, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement


Qualifications

Education

Bachelors

Experience

1-2 Years

Company ID

1152

Job REQ #

# Positions

1

Start Date

20220519

End Date

20220620

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MedOne Pharmacy Benefit Solutions

About the Company

Company Information

MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.  MedOne's corporate office is located in Dubuque, IA.

Why Join the MedOne Movement?

To help people conveniently access the most appropriate prescription treatment at the most affordable price.

Our Core Values:

  1. Prioritize your well-being
  2. Act as a MedOne team
  3. Care for Members with Compassion
  4. Strive to exceed client expectations
  5. Do the right things for the right reasons
  6. Bring your best
  7. Challenge the status quo

Benefits:

  • Competitive Salary
  • Medical, Dental, Vision, Disability and Life Insurance for full-time employees
  • Matching 401K Plan
  • Paid Time Off
  • Paid Holidays and Birthdays
  • Gym Reimbursement
  • Tuition Reimbursement
  • Career Growth Opportunities

MedOne is an equal opportunity employer.

Job Offers are contingent on passing a background check and drug screen.