Account Manager

Job Overview

As an Account Manager, you will be the primary day-to-day contact for clients. The Account Manager works collaboratively with other MedOne personnel to build and manage the service relationship with clients, their medical plan administrators, and broker partners.

Company Information

MedOne is a full-service pharmacy benefit manager (PBM) serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

Essential Job Functions

• Build and maintain business relationships by providing prompt and accurate service to promote customer loyalty
• First point of client contact for general inquiries such as escalated member issues, plan design questions, etc.
• Assist with onboarding new clients
• Manage client’s pharmacy benefit design updates, projects, and follow-ups
• Organize and maintain client documentation within and outside of CRM
• Interact directly with internal and external clients to build positive relationships
• Assist with establishing and managing client project parameters and requirements
• Assist in creating, analyzing, and presenting prescription drug performance data and client-specific plan recommendations
• Attend, present and record notes at client and vendor meetings
• Serve as backup to the Member Advocate team when call volume is high
• Research and resolve issues about eligibility, claim adjudication, and billing
• Attend client benefit fairs and open enrollment meetings

Position Requirements

• Bachelor’s degree in business, marketing, or a related area or equivalent work experience in a related field
• Intermediate knowledge of Microsoft Office products
• Strong time management and prioritization skills in an environment that can present frequent interruption
• Strong listening, verbal, and written communication skills that convey understanding and clarity
• Desire to educate and consult with clients and business partners to resolve issues and develop solutions
• Demonstrated desire to learn new information and share knowledge amongst the team and cross-functionally
• Ability to travel up to 25%, including some overnight stays and air travel, with a valid driver's license, insurance, and a reliable personal vehicle.

Work Hours | Location

• Hybrid position based in Dubuque, IA. 
• Full-time, salaried position, minimum 40 hours per week.

MedOne is an equal opportunity employer.

Job Offers are contingent on passing a background check and drug screen.