Account Manager

Job Overview

The  Account Manager is responsible for providing support to the van operations team by coordinating, managing, tracking, and scheduling delivery appointment times for customers. This position is the primary account manager for the customers of TFL.

Duties/Responsibilities:

• Monitor customer emails and inquiries and respond in a timely manner
• Coordinate with customers to efficiently book backhauls and reloads
• Track driver movement and load status to ensure deliveries or pick-ups are pacing as scheduled
• Communicate with Billing/Payroll department regarding driver paperwork discrepancies
• Effectively manage targeted growth accounts
• Accurately & efficiently enter customer orders
• Understand customer needs and demands to proactively manage supply chains and minimize delays
• Correlate with IT department to update customers and load information into the TMS system as needed
• Dispatch short-haul drivers to pick up and deliver loads to customers and vendors
• Performs other duties as assigned

Required Skills/Abilities:

• General knowledge of the trucking industry and commercial motor vehicles
• Proficiency in computer programs such as Microsoft word, excel, etc.
• Excellent organizational, written, and verbal communication skills
• Must be a self-starter and have a positive, “can-do” attitude
• Embraces teamwork and appreciates problem-solving in group environments