Account Manager

Job Overview

About MedOne:

MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You’ll Do:

· Build and maintain business relationships by providing prompt and accurate service to promote customer loyalty 

· First point of client contact for general inquiries such as escalated member issues, plan design questions, etc.

· Assist with onboarding new clients 

· Manage client’s pharmacy benefit design updates, projects, and follow-ups 

· Organize and maintain client documentation within and outside of CRM

· Interact directly with internal and external clients to build positive relationships

· Assist with establishing and managing client project parameters and requirements 

· Assist in creating, analyzing, and presenting prescription drug performance data and client specific plan recommendations

· Attend, present and record notes at client and/or vendor meetings

· Serve as back-up to the Member Advocate team when call volume is high

· Research and resolve issues pertaining to eligibility, claim adjudication, and billing 

· Attend client benefit fairs and open enrollment meetings

What You Will Bring to MedOne:

· Bachelor’s degree in business, marketing or related area or equivalent work experience.

· Intermediate knowledge of Microsoft Office products.

· Strong time management and prioritization skills, with the ability to thrive in a dynamic environment.

· Exceptional organizational skills to compile, track, and complete tasks independently and collaboratively.

· Strong listening, verbal, and written communication skills that convey understanding and clarity 

· Desire to educate and consult with clients and business partners to resolve issues and develop solutions.

· Ability to travel up to 25%, including some overnight stays and air travel, with a valid driver's license, insurance, and a reliable personal vehicle.

Location: Position will either be hybrid in Dubuque IA or remote in Madison, WI or Milwaukee, WI areas. Employment Type: Full-time, salaried/exempt position. 

Reports To: Strategic Account Executive

How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page. 

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Offers are contingent on passing a background check and drug screen.