Administrative Assistant

Job Overview

As the IHH Administrative Assistant provides comprehensive administrative support to the Integrated Home Health (IHH) team. This role involves coordinating daily office operations, managing client records, and assisting with communications to ensure efficient workflow and high-quality service delivery.Additional responsibilities include:

Your Responsibilities

• Serve as the first point of contact for clients, staff and visitors
• Answer phone calls, schedule appointments, and respond to inquiries.
• Maintain and organize office supplies, ensuring availability when needed
• Assist in creating, updating and managing electronic health records (EHR) and client files.
• Prepare and process documentation, including forms, reports and correspondence.
• Ensure all data is accurately entered and complies with confidentiality regulations (e.g. HIPAA).
• Coordinate meetings, appointments and team schedules.
• Support billing processes by gathering necessary documentation for insurance claims and invoices.
• Generate regular program reports as requested by the IHH Program Manager and/or IHH Program Supervisor.
• Act as a liaison between the IHH team, client and external providers.
• Disseminate information, reminders, and updates to the team and clients.
• Ensure compliance with organizational policies and procedures.
• Assist in audits and quality assurance reviews.

What You Need

• High school diploma ore equivalent 
• Strong attention to detail.
• Excellent written and verbal communication skill
• Strong organizational and multitasking skills.
• Team player with a proactive attitude.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Familiarity with EHR systems and healthcare-related terminology a plus.

What Makes You Stand Out

• Associate degree
• At least two (2) years of experience in an administrative or healthcare support role

Competitive benefits package for full-time employees working 30+ hours a week:

• Health insurance (up to 79% employer paid)
• Dental insurance
• Vision insurance
• 401(k)with profit sharing and employer match
• Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
• 10 paid holidays
• 80 hours sick time
• 2 wellness days
• Staff development and training
• Public Service Loan Forgiveness(PSLF) eligibility for federal student loans
• Employer paid CEU's through Relias
• PerkSpot- employee discount program
• Employee assistance program
• Advancement opportunities

About the Organization

Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness.  We’re a place where compassion is commonplace. Where our passion soars and faith restores.

**COVID-19 Vaccination Not Required**