Administrative Assistant

Job Overview

• Answer inbound calls and provide professional, knowledgeable customer service
• Assist customers with questions regarding products, orders, availability, lead times, and general requests
• Develop a strong working knowledge of company products, materials, manufacturing processes, and inventory
• Enter and maintain accurate customer, order, product, and inventory information
• Assist with scheduling customer orders, production requirements, deliveries, and other plant activities
• Coordinate with purchasing, production, shipping, and other departments to help ensure customer needs are met
• Monitor inventory information and assist with identifying product or material requirements
• Review orders, schedules, inventory data, and other information for accuracy and follow up on discrepancies
• Provide administrative and operational support to the General Manager and facility team
• Maintain accurate customer and facility records, including visits, birthdays, anniversaries, safety meeting notes, and other information
• Provide backup support for billing and other facility functions
• Assist with data entry, reporting, special projects, and process improvement initiatives

• Previous experience in purchasing, procurement, scheduling, inventory control, order management, customer service, or administrative support within a manufacturing environment preferred
• Experience working with inventory, product information, customer orders, production schedules, or material requirements
• Ability to quickly learn and understand products, processes, and manufacturing operations
• Strong analytical and problem-solving skills with the ability to identify discrepancies and determine appropriate next steps
• Excellent communication and interpersonal skills with a professional and helpful phone manner
• Strong attention to detail and accuracy when entering, reviewing, and maintaining information
• Excellent organizational and multitasking abilities with the ability to prioritize competing demands
• Comfortable working with numbers, spreadsheets, inventory information, and product data
• Ability to work independently while collaborating effectively with poduction, purchasing, shipping, and administrative teams
• Ability to work in a fast-paced environment and respond to changing priorities with a sense of urgency
• Proficiency with Microsoft Excel, Word, PowerPoint, SharePoint, and similar software
• Dependable, organized, customer-focused, and willing to develop the product knowledge necessary to effectively support customers