Administrative Assistant

ADMINISTRATIVE ASSISTANT

LOCATION: DUBUQUE, IA

WAGE: $22-$25/HOUR

Administrative Assistant

Position Summary:  Primary responsibilities are to provide clerical and non-clerical services to patients and to support the office function by providing clerical and administrative duties. 

Essential Functions:  

• Implement daily non-clinical services to patients. These services include, but are not limited to: communication with patients and referral practitioners, appointment management, data gathering, chart building, radiograph management, recall system management, financial policies and procedures implementation. 
• Implement daily clerical duties. These services include, but are not limited to: communication system management, correspondence and dictation management, implementation of chart management policies and procedures, and implementation of operative, pathology and hospital communication policies and procedures.
• Prepare and maintain the business office and reception areas in a manner exhibiting exceptional patient care.
• Maintain WINOMS competency.
• Maintain and monitor emergency preparedness. Participate in emergency preparedness training.  
• Participate in educational experiences based on identified needs.
• Act as a resource to less experienced colleagues for administrative assisting practices.
• Provide superior customer service consistent with the mission and values of company.
• Implement Quality Assurance and Quality Improvement activities and assist with the collection of data for activities needing attention.
• Participate fully with all compliance activities and take responsibility for reporting improprieties to management.
• Maintain the confidentiality of information pertaining to patients, doctors, employees, and visitors to company. Discuss employees, patients, clinical and hospital information with appropriate personnel in appropriately private places.
• Maintain good rapport and cooperative relationships.       
•  Approach conflict in a constructive manner.  
• Identify problems, offer solutions and participate in their resolution.

Success Factors:  

• Always maintain the highest level of confidentiality to HIPAA standards.
• Must be comfortable seeing and able to maintain a professional demeanor and attitude.
• Must be detail oriented in order to maintain good financial practices, account balances, and financial reporting.
• You must be flexible and understand that your job duties may change from time to time and that you may be asked to “help out” in other areas of the office.
• Must demonstrate active listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must demonstrate good reading comprehension - Understanding written sentences and paragraphs in work related documents.
• Must demonstrate excellent communication skills - Talking to others to convey information effectively. 
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Communication skills to initiate and maintain superior customer service.
• Basic Computer skills including Microsoft Word, Excel and Outlook.
• Interpersonal skills to initiate and maintain collegial relationships with doctors and coworkers.
• Analytical skills to perform principal duties and responsibilities.

Experience and Education:

Education:  Minimum, completion of high school education.  Registered as a dental assistant in the State of Iowa preferred, but not a requirement.

Experience:  At least one-year customer service and/or business office experience.  Experience preferably in the medical/dental field, but not a requirement. 

Please email resume to nikki@careerpros.com

Sedona Staffing Services is an Equal Opportunity Employer