Service Operations & Technology Coordinator

Job Overview

Are you energized by technology, thrive in a fast-paced environment, and love being the person who keeps everything moving?

We’re looking for a high-energy, tech-comfortable multitasker who wants more than a routine admin role. This is an opportunity to become a key player in our IT services team, coordinating people, projects, and customer communication while building a long-term career path with us.

If you enjoy juggling priorities, solving problems on the fly, and being at the center of operations, this role was built for you.

You’ll be the operational hub of our technical services team:

• Manage and prioritize incoming service requests
• Schedule technicians and coordinate resources
• Communicate with customers to keep them informed
• Track work orders, time, and inventory
• Coordinate third-party vendors and service contracts
• Help improve workflows and service performance
• Jump in wherever needed to keep service delivery running smoothly

We’re looking for someone who:

• Is Naturally organized and thrives on multitasking
• Is Comfortable with technology and learns systems quickly
• Communicates clearly and confidently
• Thinks ahead and solves problems before they escalate
• Works well under pressure without losing attention to detail
• Wants to grow professionally within a company

You do not need a formal IT background, but you should be comfortable working in a technology-driven environment.

Experience:

• Administrative, operations, scheduling, or coordination experience
• Strong Microsoft Office skills (Excel, Outlook, Word)
• Experience with web-based software platforms
• Excellent time management and prioritization skills
• Valid driver’s license

This is a full-time, Monday-Friday role with training provided, growth opportunities, and a supportive team environment.

Managed Solutions Group offers competitive pay and an excellent benefits package.

To apply, send resume to:

Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003

Or

E-mail to: hr@managedsolutionsgroup.com