Afterhours Supervisor

Job Overview

The Afterhours Supervisor is responsible for overseeing afterhours operations, supervising the afterhours support team, and ensuring seamless continuity of dispatch, logistics, and customer service functions outside of standard business hours.

Duties/Responsibilities:

• Supervise, lead, and support the afterhours operations team, ensuring proper coverage and workflow execution.
• Provide guidance, coaching, and performance feedback to afterhours team members.
• Train new afterhours staff and ensure ongoing development of team members.
• Lead, direct, and dispatch a team of professional CDL Class A drivers during afterhours operations.
• Track and manage driver locations, load progress, and availability.
• Answer all inbound calls and provide responsive support to drivers, customers, and internal personnel.
• Ensure clear, accurate, and timely communication between drivers, customers, and internal departments.
• Manage daily afterhours service requirements, including customer communication and relationship management.
• Enforce and uphold safety guidelines in alignment with DOT regulations and Tucker Freight Lines’ Safety Standards.
• Schedule maintenance and repair services with approved vendors during afterhours operations.
• Monitor maintenance needs and communicate critical issues to the daytime operations and maintenance departments.
• Manage and execute load recovery operations. to ensure freight is delivered safely and on time.
• Other duties as assigned

Required Skills

• Minimum of 1 year of experience in transportation, logistics, or trucking industry, with a strong understanding of dispatch, DOT regulations, freight movement, and driver support.
• Proven ability to supervise teams, manage performance, provide coaching, and maintain accountability during fast-paced and high-pressure operations.
• Proficiency in computer programs such as Microsoft word, excel, etc.
• Excellent organizational, written, and verbal communication skills
• Must be a self-starter and have a positive, “can-do” attitude

Military veterans are encouraged to apply!