Animal Care Technician/Community Care Representative Hybrid

Job Overview

Animal Care Technician / Community Care Representative (Hybrid)

Dubuque Regional Humane Society (DRHS)

Are you passionate about animal welfare and helping people? Do you thrive in a fast-paced, hands-on environment where no two days are the same? The Dubuque Regional Humane Society is looking for a compassionate, adaptable team member to join our team in a unique hybrid role that blends animal care with community engagement.

What You’ll Do

This is not your typical shelter role—you’ll move between caring for animals and supporting the people who love them. Your day might include:

🐾 Animal Care & Welfare

• Provide daily care including feeding, cleaning, enrichment, and monitoring animal health
• Maintain clean, safe, and comfortable living spaces for all animals
• Observe and report medical or behavioral concerns
• Support low-stress, humane handling practices
• Assist with animal movement throughout the shelter to support positive outcomes

🏡 Adoption & Community Engagement

• Welcome visitors with warmth and professionalism
• Guide adopters through the process and help match pets with the right homes
• Facilitate adoptions, holds, and returns
• Answer phones and provide accurate information about services
• Process transactions and maintain a positive adoption experience

📋 Intake & Customer Support

• Assist with intake of stray and owner-surrendered animals
• Accurately document information using shelter software (PetPoint)
• Manage lost and found reports
• Support community members with resources and solutions
• Navigate sensitive situations with empathy and professionalism

🤝 Team & Shelter Operations

• Flex between front desk and animal care responsibilities as needed
• Collaborate with team members to ensure efficient animal flow
• Support enrichment, socialization, and behavioral observations
• Maintain accurate records and a clean, organized facility
• Contribute to a positive, team-oriented culture

What You Bring

• A strong commitment to animal welfare and DRHS’s mission
• Excellent customer service and communication skills
• Ability to multitask and adapt in a dynamic environment
• Comfort working with animals of all types and temperaments
• Basic computer skills (PetPoint experience a plus)
• Flexibility to work evenings, weekends, and holidays
• Ability to lift up to 50 lbs and stay active throughout your shift

Work Environment

This role is active and hands-on, with exposure to:

• Animal noise, odors, and allergens
• Cleaning and sanitation tasks
• Emotional situations involving animals and people

Why This Role Matters

You’ll play a critical role in both animal welfare and community connection—helping animals receive excellent care while creating meaningful, positive experiences for every person who walks through our doors.

Ready to make a difference every day? Apply now and be part of a team dedicated to compassionate care—for animals and people alike.