Applications Analyst

Job Overview

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you’ll find innovation, stability, and the chance to grow your career as part of a team that’s always looking ahead. 

We’re looking for an Applications Analyst to support our Interior Solutions Group (ISG), which focuses on barrier systems and related in-plant safety products. In this role, you’ll provide pre-sale application support—helping ensure products are applied correctly, configured accurately, and aligned with customer needs. You’ll work closely with sales, engineering, product management, and manufacturing teams to review specifications and drawings, answer technical questions, and guide proper product selection and layout.

If you enjoy problem-solving, interpreting drawings, configuring product solutions, and working closely with sales and engineering teams, this role offers a blend of technical work, customer interaction, and cross-functional collaboration.

What You’ll Do

As an Applications Analyst, you’ll be a key resource for pre-sale application support—ensuring products are applied correctly, priced accurately, and aligned with customer needs.

In this role, you will:

Technical & Application Support

• Review specifications, site surveys, approval drawings, construction documents, blueprints, and basic CAD files.
• Provide application recommendations, configuration support, and technical guidance to sales reps and customers.
• Troubleshoot basic application issues and escalate complex items to engineering or product management.

Sales Support & Customer Interaction

• Handle inbound calls and emails with professionalism and urgency.
• Assist outside sales personnel with quotes and product configurations using Salesforce.
• Respond to requests for manuals, technical data, parts information, and product literature.
• Build strong, long-term relationships with our distribution network to support repeat business.

Cross-Functional Collaboration

• Coordinate with engineering, product management, manufacturing, and applications teams to communicate unique application needs.
• Participate in sales meetings, ISG product training, and occasional trade shows.
• Support continuous improvement by adhering to quality system procedures.

Documentation & Administration

• Maintain accurate records of quotes, project information, and correspondence in Salesforce and other systems.
• Ensure organized document management and a clean workflow across all assigned projects.

What You Bring

Required

• High school diploma or equivalent.
• 2+ years in technical sales support, applications engineering, or a similar role involving product configuration or application analysis.
• Strong communication skills and comfort working directly with customers and sales representatives.
• Strong computer proficiency, including the ability to learn new systems, work within CRM tools, and navigate technical software or databases.
• Basic troubleshooting ability and interest in learning industrial equipment applications.

Preferred

• Technical training or coursework in mechanical systems, industrial technology, or CAD.
• Experience in manufacturing, industrial equipment, or material handling environments.
• Ability to interpret and make minor edits to CAD drawings.
• Familiarity with construction documents, blueprints, or CAD drawings.
• Experience using Salesforce or similar CRM tools.
• Knowledge of barrier systems or safety products.
• Exposure to continuous improvement or quality system procedures.

If this role sounds like a strong match for your background and interests, we encourage you to apply.

What We Offer

At Rite-Hite, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you’re supported – at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.