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Applications Trainer

Medical Associates

1 Positions

ID: ooptlfwl

Posted On 11/29/2022

Job Overview


Medical Associates is hiring an Applications Trainer to join our IT team! This person will help to facilitate all clinic-sponsored application training programs. Experience with Microsoft Applications (Teams, SharePoint, etc.) is strongly preferred.

The Position:

  • Design and conduct training sessions for all clinic-sponsored applications through a variety of delivery methods including both large and small group classroom training, as well as department and/or individual 1 on 1, on-the-job sessions.
  • Configure the company SharePoint systems by collaborating with management to strategize the most efficient ways to apply SharePoint to meet business’s goals. Provide technical support and guidance for SharePoint users.

Schedule: Primary hours are between 7:30am-5:00pm Mon-Fri, flexibility is required for earlier/later as needed. Off-hours on call rotation to provide Cerner support.

Location: This is an in office position located on the West Campus (1500 Associates Drive) with some travel to family care network locations.

Competitive pay with benefits package worth $20,000!

  • Single or Family Health Insurance with discounted premium rates for wellness program participation.
  • 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing)
  • Flexible Paid Time Off Program (24 days off/year)
  • Medical and Dependent Care Flex Spending Accounts
  • Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Other Duties and Responsibilities:

  • Facilitate new employee onboarding by providing initial training on applications relevant to the employee role (Clinical, Physician, Business Office, etc.)
  • Assist in developing and maintaining training curriculum, class descriptions, schedules, evaluation criteria and attendance.
  • Work on projects to improve operational efficiency of applications and users, using the Cerner Lights-On Network, uCern or other operational tools
  • Develop and maintain technical knowledge on all clinic-sponsored applications and be recognized as a Subject Matter Expert.
  • Work in conjunction with Application Specialists and Training Coordinator to identify and facilitate application and user training needs and to validate training material content and design.
  • Serve as backup for Application Training Coordinator and perform critical functions as deemed necessary.
  • Responsible for providing reception communication and guidance to all receptionist positions in the organization including Family Care Network (FCN) satellite locations.
  • Complete all other assigned projects and duties.  

What Skills You Bring:

  • Excellent communication with all types of personalities and strong teamwork skills
  • Strong organization skills and follow-through
  • Personal schedule flexibility to attend meetings as needed and openness to learn and tackle new challenges
  • Experience with Microsoft Applications (Teams, SharePoint, etc.)
  • Experience in a Healthcare setting including experience with Electronic Medical Records, Clinical and Non-Clinical workflows

Knowledge and Skills:

 Experience: One to three years of similar or related experience.

Education: Equivalent to a two-year college degree or completion of a specialized course of study or certification at a business or trade school.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills: Good verbal and written communication skills and a teamwork orientation are required. Strong computer skills required. Strong analytical and quantitative skills preferred.

Physical Aspects:

Reaching - Extending hand(s) and arm(s) in any direction.

Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping - Applying pressure to an object with the fingers and palm.

Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Vision - 20 / 40 or better in the best eye with or without correction.
Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.

Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Environmental Conditions:
None - The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

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Dubuque, IA

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Medical Associates

About the Company

Our mission is to provide superior healthcare and an excellent patient experience.

Medical Associates Clinic is a well-established multispecialty group practice with over 170 providers and a staff of over 1,000 health care professionals and support personnel. The group was founded in 1924 and is Iowa’s oldest multispecialty group practice. Today, Medical Associates Clinic is the area’s leading health care provider and only multispecialty group practice.  Medical Associates Clinic has been recognized since 1998 as a “better performing practice” by the Medical Group Management Association.

In 1982, Medical Associates developed the Tri-State’s first health maintenance organization, Medical Associates Health Plans, which offers comprehensive health benefits to over 400 employers and 45,000 members. Medical Associates Health Plans has maintained an “Excellent” rating, the highest level of accreditation possible by the National Committee for Quality Assurance, for 13 consecutive years.

Medical Associates Clinic offers several locations from which to seek medical care, including facilities at 1500 Associates Drive, 1000 Langworthy, and 1940 Elm Street in Dubuque, Iowa; as well as facilities in Bellevue, Cascade, Dyersville, Elkader, and Monona, Iowa; Cuba City, and Platteville, Wisconsin; and Elizabeth and Galena, Illinois.