JOB POSTING IS EXPIRED
Assistant General Manager / Director of Booking | Five Flag Civic Center

The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests.

• Arrange for and otherwise book Events at the venue, develop and maintain relationships with reputable promoters, local market contacts, agents and talent affiliates to attract concerts, shows, entertainment events, etc.
• Experience managing concert and event settlements to ensure financial accuracy, including reconciling box office reports, processing artist payments, and allocating expenses, all while ensuring clear communication and timely reporting.
• Negotiate contracts as determined necessary and in the best interests of the facility with event organizers, promoters, hosts, managers, and agents.
• Routinely serve as Manager on Duty and manage settlement.
• Develop and implement facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
• Assist and coordinate the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.
• Assist the General Manager in the development and administration of the facility’s operating and capital budgets.
• In conjunction with the General Manager, produce and implement all goals, objectives, policies, procedures and priorities for all marketing programs and activities within the venues.
• Manage and maintain the revenue forecasts for the fiscal year, ensures the forecast is current and accurate.
• Create, develop, and implement the overall marketing strategy, messaging, marketing mix, and budget for integrated marketing campaigns including traditional, social media, digital, partnerships, web, and public relations.
• Define, measure, and analyze all marketing campaigns to track results and make adjustments for improvements.
• Set goals, mentor and monitor effectiveness of sales and marketing techniques; assess workload of staff, identify opportunities for improvement and evaluate efficiencies within the depart. Review implementation of policies and procedures with the General Manager.
• In conjunction with the General Manager, provide and oversee staff training; work with employees to correct deficiencies; and implement disciplinary actions as needed.
• Generate monthly marketing reports for the General Manager.
• Participate in the development and administration of annual budget; forecast funds necessary for staffing, equipment, materials and supplies.
• Respond to client event challenges and address customer feedback with a proactive approach.
• Provide effective communication both orally and in writing.
• Provide excellent customer service assistance to internal and external clients and monitor results of the 3^rd party event surveys. Analyze and adjust accordingly.
• Join and participate in organizational and industry committees; engage in client networking, attend, and participate in professional meetings and conferences when applicable.
• In conjunction with the General Manager and Grand River Center, volunteer within the community, develop relationships with non-hospitality entities and participate in all community events and outreach.
• Manage the website and oversees current calendar of events, distribute incoming leads from the website, Cvent, incoming calls and emails, update all website text and documents as needed.
• Oversee and implement day-to-day management of all social media platforms including Google Business, LinkedIn, Facebook, Instagram and continuously develop and post content to drive online traffic to social platforms.
• Oversee event signage and content for the interior and exterior signage functions for contracted clients on site.
• Create and develop SOP for event operations with customers (signage/digital signage)
• Other duties as assigned.

• A degree from four (4) year College in Marketing, Advertising, Public Relations, Communications or Business Management.
• 3-5+ years minimum booking experience focusing on arena and theatre events.
• 3-5+years minimum experience demonstrated success in marketing, strategy and media initiatives from concept to completion.
• 3-5+ years minimum experience with social media platforms and marketing program development and implementation and a proven record of online engagement and listening.
• 3-5 years minimum experience supervising staff.
• Ability to organize and manage cross functional organizational teams.
• Graduate of IAVM Venue Management School (VMS), preferred.
• Certification CVP, preferred.
• Possession of, or ability to obtain a valid CPR certificate.
• Knowledge of customer service practices.