Assistant Manager

Job Overview

• Shift Leadership & Management: Lead and motivate crew members during the evening shift to ensure smooth service, proper task delegation, and efficient workflow.
• Closing Procedures & Cash Management: Oversee end-of-day register reconciliation, perform safe counts, balance shift drawers, and ensure secure closing of the building.
• Customer Service Excellence: Handle escalated customer inquiries or concerns with professionalism and maintain a welcoming environment.
• Food Safety & Quality Control: Enforce food preparation standards, temperature checks, equipment sanitation, and strict health/safety compliance.
• Inventory & Waste Control: Monitor nightly inventory usage, manage product restocking, and track product waste.
• Training & Mentorship: Coach and train new and existing Crew Members on POS operation, food/treat assembly, safety protocols, and company policies.
• Problem Solving: Resolve operational bottlenecks, equipment issues, or staffing challenges quickly during peak dinner and late-night rushes.

• 1+ years of supervisory or leadership experience in fast food, restaurant, or retail management.
• Strong leadership, communication, and conflict-resolution skills.
• Proven ability to handle cash operations and closing management tasks accurately.
• ServSafe or local food handler certification preferred (or willing to obtain).
• High reliability, punctuality, and flexibility to work evening, weekend, and holiday closing shifts.
• Physical ability to stand for extended periods and lift up to 40 lbs.