AVP, Business Lending Operations

Job Overview

• Demonstrates Dupaco Values: Rooted In Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

What you’ll be doing:

Dupaco Leadership: 

• Responsible for department’s daily work and creating and/or executing on strategic priorities and department operational plans. 
• Supervise and provide coaching and development for employees to ensure employees are engaged and effectively meeting expectations of their jobs. 
• Budget, monitor and approve operational expenses including training, workforce, and other department expenses. 
• Create and maintain collaborative internal and external relationships through internal peer groups / focus groups as well as various industry and/or community organizations both regionally and nationally. 
• Monitor current trends and insights brought forward by various surveys or other voice of the employee and member methods. 
• Exhibit overall Dupaco Leadership skills such as initiative, change management, and project management. 

Job Expectations: 

• Partner with Commercial Banking, Credit Administration, Compliance, Legal, and other stakeholders to ensure efficient loan processing, risk management, and member service outcomes. 
• Manage and own the end-to-end business loan processing function which includes, preparing and reviewing loan documentation, coordinating financial statement tracking, conducting insurance, flood, HMDA, and tax delinquency reviews, and evaluating real estate purchase agreements, construction loan documentation, title searches, title policies, and closing statements to ensure accurate, compliant, and timely loan closings. 
• Serve as the member experience owner related to commercial processing, compliance and portfolio management.  This will include management of Service Level Agreements, knowledge management, soliciting feedback related to policy and procedure, and working on the buildout of systems to improve member access. 
• Maintain compliance with applicable regulations, lending requirements, and internal policies, including Fair Lending, HMDA, Flood, FHLB, KYC, KYB, EDD, and Credit Policy requirements. Partner with Compliance, Legal, Credit Administration, and leadership on audits and regulatory reviews. 
• Establish and monitor risk parameters that support the Credit Union's mission while ensuring sound lending, portfolio, operational, and compliance risk management practices. 
• Contribute to departmental strategy and continuous improvement efforts by developing and optimizing processes, establishing efficient request workflows and member-centric service level agreements (SLAs). 
• Perform other duties as assigned. 

You’ll need: 

• 7+  of credit and/or lending experience 
• Extensive knowledge of commercial loan processing and documentation gained through five or more years of related experience. 
• Ability to lead and solve problems effectively in a fast-paced environment. 
• Maintain confidentiality and exercise discretion in all credit union matters. 
• Self-starter with strong initiative, motivation, and accountability. 
• Excellent written, verbal, and interpersonal communication skills. 
• Ability to make sound business decisions and manage risk appropriately. 
• Knowledge of applicable financial regulations and compliance requirements. 
• Strong technology skills and proficiency with business systems. 
• Multi-lingual preferred.