Bank Operations Associate

Job Overview

We currently have a full-time Bank Operations Associate position open for immediate placement. This position is responsible for support in the Bank Operations department. Duties include back-office maintenance within the bank’s core processing systems, supporting digital banking solutions, and providing general support to bank clients and staff. Hours will be 8:00 am – 5:00 pm; Monday through Friday.

Primary responsibilities of this position include:

• Performs account maintenance on the bank core processing system including transactions, identification verifications, address changes, account access permissions, & closed account procedures.
• Reviews daily reports pertaining to balancing of accounts, transaction activity, and fraud monitoring.
• Performs Insufficient Funds decisioning, processing of ACH & check returns, compliance reporting, and closing of account procedures.
• Processing and monitoring of outgoing client-originated ACH files including review of transmittals letters and verifying file totals while communicating with customers.
• Completes incoming and outgoing domestic and international wire transfer requests. Transactions are completed with dual control while ensuring compliance with bank policies and regulations.
• Provides customer support with digital banking products such as web, mobile, and bill pay.
• Performs initial setup, training, and support for treasury management solutions including ACH, remote deposit, and positive pay. This includes completing and maintaining customer agreements.
• Monitors suspicious activity, kiting, OFAC and FinCen screening, as well as other fraudulent anomalies.
• Supports and monitors the distribution of electronic statements for all account types.
• Performs a variety of customer service functions including the ordering of ATM/Debit cards and checks, statement printing, account research, stop payments and disputes, as well as managing transaction limits and exceptions.
• Customer service is provided via phone inquiries, secure e-mail, and occasionally in-person.
• Provides support to all bank departments in the maintenance and researching of accounts and activity.
• Documents client interactions via customer relationship management application (CRM).
• Other duties as assigned.

Skills & Qualifications Required:

• At least 3 years of experience in a financial institution required.
• Possesses strong interpersonal skills to provide support to all bank departments and customers.
• Utilizes analytical ability to operate data processing systems & parameters.
• Apply critical thinking while researching and resolving customer & bank issues.
• Utilizes computer technology while working with vendors to meet customer service needs.

Other:

• Full-Time: 8-hour shifts, 8am–5pm Monday through Friday
• Status: Hourly non-exempt
• Direct Report: VP, Director of Bank Operations

We offer a competitive compensation and benefits package:

• This position starts at $22.00 per hour
• Medical & Dental Insurance
• 401k Plan with an employer match
• Employee Stock Ownership Plan (ESOP)
• Life & AD&D Insurance plan
• Short-term and Long-term Disability plan
• 15 vacation days (prorated your first year)
• 6 sick days (prorated your first year)
• 3 personal days (prorated your first year)
• 11 paid Federal holidays
• Section 125 Medical Flex/Dependent Care Reimbursement program
• “Dress for your day” casual dress code
• Gym membership reimbursement plan

Please click Apply Now at the top of this posting, or submit your cover letter and resume to the address below. We look forward to hearing from you!
Premier Bank
Attn: Tasha Lippold
PO Box 420
Dubuque, IA 52004-0420

Premier Bank is an equal opportunity employer.