Barista

Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

BARISTA

POSITION SUMMARY

The Barista is responsible for crafting and serving exceptional coffee beverages and maintaining a welcoming and inviting atmosphere ensuring guests have an enjoyable experience.  This role requires professionalism, exceptional customer service, attention to detail and a commitment to providing high-level hospitality in a fast-paced environment.

DUTIES AND RESPONSIBILITIES

• Prepare a variety of coffee and tea beverages, following recipes and quality standards.
• Operate espresso machines, grinders, and other coffee making equipment with precision.
• Greet guests professionally and provide attentive, courteous and efficient service and provide recommendations based on customer preferences.
• Prepare and serve beverages promptly, ensuring accuracy and quality.
• Deliver outstanding customer service by engaging with guests, addressing inquiries and ensuring a positive guest experience.
• Maintain cleanliness and organization of workspace, including cleaning equipment, utensils and surfaces.
• Stay updated with coffee trends, brewing techniques and menu items to provide expert product knowledge.
• Adhere to all health, safety, and sanitation regulations.
• Follow proper procedures for handling and disposing of food and beverage waste.
• Accurately handle cash transactions and process payments for guests with Agilysys POS.

EDUCATION, TRAINING AND EXPERIENCE

• Formal education is not required.
• Relevant experience as a barista preferred.

STANDARDS OF PERFORMANCE

• Maintain a professional appearance and demeanor at all times.
• Attention to detail and ability to follow recipes for consistent coffee quality.
• Deliver prompt, courteous, and attentive service to all guests.
• Exhibit strong teamwork and collaboration with colleagues and management.
• Adhere to company policies and procedures.
• Demonstrate strong time management and multitasking skills.
• Ensure accuracy in food and beverage delivery.
• Uphold high standards of cleanliness and organization in work area.
• Respond quickly and effectively to guest inquiries and concerns.

MENTAL AND PHYSICAL REQUIREMENTS

• Ability to work in a fast-paced, high-pressure environment.
• Strong problem-solving skills and ability to adapt to changing situations.
• Excellent communication and interpersonal skills.
• Ability to stand and walk for extended periods.
• Must be able to lift and carry up to 50 lbs.
• Ability to bend, stoop, and reach frequently.
• Flexibility to work mornings, weekends, and holidays as required by event schedules.

WORKING ENVIRONMENT AND CONDITIONS

• Inside work.
• Exposure to varying temperatures.
• Frequent interaction with guests, requiring excellent customer service skills
• Noise levels may be high during high volume business.
• Fast paced and physically demanding work environment.

EQUIPMENT AND TOOLS

• Espresso Machine
• Coffee and beverage dispensers.
• Cleaning and sanitation supplies.
• Agilysys Point of Sale
• Turbo Chef